05-17-2012 07:06 AM - edited 03-16-2019 11:13 AM
I've googled this to death and can't find a solution, I'm hoping that someone here can point me in the right direction.
I have a 7970 hooked up to call manager express 8.0 running on a 2851. The 7970 will register only if set to factory defaults each time. Once its registered, and then its reset, it goes to the updating screen and errors out, or sits at registration and never connects up. This started when I tried to fix the clock on the 7970.
So, in trying to fix this I downloaded the latest firmware for the 7970 (sccp 9-2-3TH1-9), tftped the term70.default.loads and the other files to the flash and gave the load 7970 term70.default.loads.
I get the following error:
Updating CNF files
CNF-FILES: Clock is not set or synchronized, retaining old versionStamps
CNF files update complete for phonetype(7970)
The clock is set, and I have NTP in there, which doesn't seem to be working properly. I also tried removing the NTP, same results.
CME#sh clock
*21:18:49.104 EDT Wed May 16 2012
CME#sh calendar
21:18:53 EDT Wed May 16 2012
CME#
Any help would be greatly appreciated.
Best,
David
Solved! Go to Solution.
05-18-2012 06:02 AM
David,
You need to download the whole 8-5-3S firmware needed, not just the default loads.
Here are the files you need. Download then if you dont have them and use the file in * on your load command with the .loads extension
apps70.8-5-3TH1-6.sbn
cnu70.8-5-3TH1-6.sbn
cvm70sccp.8-5-3TH1-6.sbn
dsp70.8-5-3TH1-6.sbn
jar70sccp.8-5-3TH1-6.sbn
SCCP70.8-5-3S.loads*
term70.default.loads
term71.default.loads
05-18-2012 07:51 AM
A few years ago I had a similar problem with time on some phones and using an ephone-template fixed it.
ephone-template 1
type 7970
ephone 1
ephone-template 1
Then reset the phone.
05-17-2012 07:23 AM
Two separate issues.
One, check you ntp server. eg 0.us.pool.ntp.org
Second, configure the actual .loads file as load. Never configure term.default.loads.
05-17-2012 07:32 AM
Thanks for the reply Paolo. I'm used to seeing the loads as TERM, but should I point it to SCCP70.9-2-3S.loads? That was the only other non-default .loads in the zip I got from the download.
05-17-2012 10:54 AM
Correct. And configure cnf-files location flash so the tftp bindings are created automatically.
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05-17-2012 11:02 AM
Thanks again for the reply.
I think I figured out the clock issue, I'm not getting the clock error anymore. I don't follow re: the cnf-files location. Do I have to give it
Do you put it right to flash or in to the its or its/vrf1 folder? Do you need to add it to the tftp server list?
No luck with the following, the phones spinning @ registering:
CME(config-telephony)#load 7970 SCCP70.9-2-3S.loads
Updating CNF files
CNF files update complete for phonetype(7970)
CME(config-telephony)#create cnf-files
Creating CNF files
CME(config-telephony)#
Thanks for your help.
Best,
David
05-17-2012 11:07 AM
If the phones doesn't register, means it's not configure as ephone with its right mac address.
05-17-2012 11:03 AM
Also, don't include the ".loads" on your load statments.
It should look like this:
load 7970 SCCP70.9-2-3S
NOT:
load 7970 SCCP70.9-2-3S.loads
This applies to all load statements.
HTH
05-17-2012 11:06 AM
Gregory Garrian wrote:
Also, don't include the ".loads" on your load statments.
It should look like this:
load 7970 SCCP70.9-2-3S
NOT:
load 7970 SCCP70.9-2-3S.loads
This applies to all load statements.
HTH
N,t that's not correct anymore.
.loads should be included as it save from configuring the tftp stamente manually.
I can point you to the documentation if you desire.
05-17-2012 11:13 AM
The phone does register, but only after a factory reset - every time. If the phone gets unplugged, etc, it will spin at registering and never connect. If I hold # and clear it, the phone will register properly and is usable.
! ephone 1 mac-address 0019.30D4.D369 username "user1" type 7970 button 1:1 2:5 3:6 4:30 !
If I go into Status->Status Messages on the 7970, there are a few errors: Error Updating Locale (which I understand is normal when you're in the US), and SEP001930D4D369.cnf.xml (which is the phone's MAC)
Thanks for the help
05-17-2012 11:21 AM
No errors. You can take on router, "debug tftp event" with term mon.
Other than tha check voice vlans. Is this your only phone and you doing a lab for study ?
05-17-2012 11:23 AM
Its just the 7970 that does't want to play nice. I have a 7960 and 7940 that are registering fine, but I understand thats a different load than the 7970.
I'll let you know what the tftp debug reveals
05-17-2012 11:26 AM
TFTP Event debugging is on
CME#
May 17 18:24:19.114: TFTP: Looking for CTLSEP001930D4D369.tlv
May 17 18:24:19.226: TFTP: Looking for ITLSEP001930D4D369.tlv
May 17 18:24:19.330: TFTP: Looking for ITLFile.tlv
May 17 18:24:19.626: TFTP: Looking for SEP001930D4D369.cnf.xml
May 17 18:24:19.638: TFTP: Opened flash:/its/vrf1/XMLDefault7970.cnf.xml, fd 10, size 1307 for process 216
May 17 18:24:19.646: TFTP: Finished flash:/its/vrf1/XMLDefault7970.cnf.xml, time 00:00:00 for process 216
May 17 18:24:23.066: TFTP: Looking for English_United_States/td-sccp.jar
May 17 18:24:25.010: TFTP: Looking for United_States/g3-tones.xml
right now the 7970 only has the date and time (incorrect), nothing else on the screen after it went through configuring IP and registering with no success.
05-18-2012 01:34 AM
Maybe the phone firmware is too new and cause registration to fail, in that case you can try updating IOS.
05-18-2012 02:12 AM
David,
The problem you are experinecing is likely that the firmware on the 7970 at the moment cannot upgrade to the firmware on the CME router. You need to download an intermediary firmware before you then upgrade to 9-2-3. You can try using firmware 8-5 first and then you can then upgrade it
+++Here is the release note for 9.2 Formware+++
Note For all SCCP firmware upgrades from firmware release versions earlier than 8.3(3) to version 9.2(1) or greater, you must first upgrade your firmware to an intermediate version (8.3(3) - 8.5(2)) then upgrade to 9.2(1).
From the release note
05-18-2012 05:50 AM
Thanks for the help, I appreciate it.
The load that was originally on here was 8-5-3S. So, I figured I would go back to that and save 9 for a later time. I changed the default loads back to the 8, gave it loads 7970 SCCP8-5-3S.loads, created new cnf-files, then plugged it back in. Now the phone shows updating the term70.defaults file, flashes a blue screen, and sits at the cisco screen with the bullseye.
I'm hesitant to upgrade the IOS as I don't want to mess with CME and Unity that are on the 2851, or deal with the licensing headache that I think results from the upgrade.
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