I've googled this to death and can't find a solution, I'm hoping that someone here can point me in the right direction.
I have a 7970 hooked up to call manager express 8.0 running on a 2851. The 7970 will register only if set to factory defaults each time. Once its registered, and then its reset, it goes to the updating screen and errors out, or sits at registration and never connects up. This started when I tried to fix the clock on the 7970.
So, in trying to fix this I downloaded the latest firmware for the 7970 (sccp 9-2-3TH1-9), tftped the term70.default.loads and the other files to the flash and gave the load 7970 term70.default.loads.
I get the following error:
Updating CNF files
CNF-FILES: Clock is not set or synchronized, retaining old versionStamps
CNF files update complete for phonetype(7970)
The clock is set, and I have NTP in there, which doesn't seem to be working properly. I also tried removing the NTP, same results.
*21:18:49.104 EDT Wed May 16 2012
21:18:53 EDT Wed May 16 2012
Any help would be greatly appreciated.
Solved! Go to Solution.
You need to download the whole 8-5-3S firmware needed, not just the default loads.
Here are the files you need. Download then if you dont have them and use the file in * on your load command with the .loads extension
You don't need to update CUE, and there is no licensing issues for the 2851.
The problems you're having with the 7970 do not make any sense to me. Once the phone has correct firmware on it, must work. You can also take debug ephoen registration to see what happens.
If I go from c2800nm-ipvoicek9-mz.151-1.T to c2800nm-ipvoicek9-mz.151-4.M4, all I'll need to do is enable the new GUI?
I'm fac defaulting the 7970 again, and hope it takes. The 8-5-3 loads were on there originally, so I'm just going to point back go them. I just had to replace the old defaults file since that was overwritten by the 9 load files.
ok when its going through its attemtping registration process, please send the
debug tftp events
sh telephony-service tftp-bindings
Have you specified the device type under the ephone config? Either that or create an ephone template. Also, check your time zone settings under telephony-service.
ok..Good start...But Dave, we need to show some appreciation for the guys! To solve your time problem configure the ff:
where xx= your time zone..
For phone models other than Cisco Unified IP Phone 7902G, 7905G, 7912G, 7920, 7921, 7935, 7936, 7940, 7960, or 7985G, the time-zone command must be configured.
Thanks for the help, I appreciate it. I've been giving 5 starts for helpful replies. Added in the time-zone under telephony-service but still 4 hrs ahead.
! no aaa new-model clock timezone EST -5 clock summer-time EDT recurring no network-clock-participate slot 1 !
! telephony-service authentication credential cisco
max-ephones 30 max-dn 45 ip source-address 172.16.1.1 port 2000 system message --------- url services http://172.16.200.2/voiceview/common/login.do url authentication http://172.16.200.1/CCMCIP/authenticate.asp cnf-file location flash: load 7960-7940 P00308010200 load 7941 P00308000400 load 7942 term42.default.loads load 7945 term70.default.loads load 7961 term06.default.loads load 7962 term62.default.loads load 7965 term71.default.loads load 7970 SCCP70.8-5-3S.loads time-zone 12 voicemail 777 max-conferences 4 gain -6 moh flash:music-on-hold.au multicast moh 184.108.40.206 port 2000 web admin system name cisco password dn-webedit time-webedit transfer-system full-consult create cnf-files version-stamp 7960 May 18 2012 08:39:11 !
! ephone 1 mac-address xxxx.xxxx.xxxx username "user1" type 7970 button 1:1 2:4 3:30 !
Did you reset the phone after adding the time zone config?
"Show a little faith, there's magic in the night" - Springsteen
A few years ago I had a similar problem with time on some phones and using an ephone-template fixed it.
Then reset the phone.
The ephone template and a reset got the time working properly. Thanks for all the help from everyone in this thread. I appreciate it very much.
This might Help you, I was facing the same issue with 7970 ephone, my telephony ver 9.1
download the firmware from: https://software.cisco.com/download/release.html?mdfid=278436620&dwnld=true&softwareid=282074289&catid=278875243&atcFlag=N&sortparam=&release=8.5(2)&dwldImageGuid=90A115A6215E3F0820FCFD8EEB9FB758E948F686
Your tftp-server configuration should be:
configure your telephony services as follows:
ip source-address 192.168.1.1 port 2000
auto assign 500 to 550
system message Ministry of Interior Affairs
load 7906 SCCP11.8-4-2S.loads
load 7911 SCCP11.8-4-2S.loads
load 7970 SCCP70.9-4-2-1S.loads
load 7971 term71.default.loads
load 6921 SCCP69xx.9-4-1-3SR2.loads
max-conferences 12 gain -6
create cnf-files version-stamp 7960 Dec 10 2016 13:20:13
Once you are done configuring, hard-reset your IP Phones, using below method:
unplug the phone, hold on # key till the side buttons starts blinking, then presss 123456789*0#
the phone shall start downloading the new firmware, you can see the debug messages as follows:
Dec 10 09:11:33.693: TFTP: Looking for jar70sccp.9-4-2TH1-1.sbn
Dec 10 09:11:33.693: TFTP: Opened flash0:jar70sccp.9-4-2TH1-1.sbn, fd 4, size 1830561 for process 118
Dec 10 09:11:38.209: TFTP: Finished flash0:jar70sccp.9-4-2TH1-1.sbn, time 00:00:04 for process 118
Dec 10 09:11:44.137: TFTP: Looking for cnu70.9-4-2TH1-1.sbn
Dec 10 09:11:44.137: TFTP: Opened flash0:cnu70.9-4-2TH1-1.sbn, fd 4, size 557505 for process 118
Dec 10 09:11:45.493: TFTP: Finished flash0:cnu70.9-4-2TH1-1.sbn, time 00:00:01 for process 118
Dec 10 09:11:47.521: TFTP: Looking for apps70.9-4-2TH1-1.sbn
Dec 10 09:11:47.521: TFTP: Opened flash0:apps70.9-4-2TH1-1.sbn, fd 4, size 3153295 for process 118
Dec 10 09:11:55.210: TFTP: Finished flash0:apps70.9-4-2TH1-1.sbn, time 00:00:07 for process 118
Dec 10 09:12:03.730: TFTP: Looking for dsp70.9-4-2TH1-1.sbn
Dec 10 09:12:03.730: TFTP: Opened flash0:dsp70.9-4-2TH1-1.sbn, fd 4, size 561897 for process 118
Dec 10 09:12:05.106: TFTP: Finished flash0:dsp70.9-4-2TH1-1.sbn, time 00:00:01 for process 118
Dec 10 09:12:07.118: TFTP: Looking for cvm70sccp.9-4-2TH1-1.sbn
Dec 10 09:12:07.122: TFTP: Opened flash0:cvm70sccp.9-4-2TH1-1.sbn, fd 4, size 2219804 for process 118
Dec 10 09:16:34.436: TFTP: Looking for CTLSEP001BD432D1E1.tlv
Dec 10 09:16:34.612: TFTP: Looking for ITLSEP001BD432D1E1.tlv
Dec 10 09:16:34.812: TFTP: Looking for ITLFile.tlv
Dec 10 09:16:35.208: TFTP: Looking for SEP001BD432D1E1.cnf.xml
Dec 10 09:16:35.476: TFTP: Looking for XMLDefault.cnf.xml
Dec 10 09:16:35.476: TFTP: Opened system:/its/vrf1/XMLDefault.cnf.xml, fd 4, size 3528 for process 118
Dec 10 09:16:35.484: TFTP: Finished system:/its/vrf1/XMLDefault.cnf.xml, time 00:00:00 for process 118
once these processes are completed, your phone restart multiple times during these processes, the phone should get registered normally.
I hope this help, please rate the answer if your problem is solved.