7985G to 7985G no video just audio

[guildwars1987]

I have a 7980 series voip video phone support by Tandberg.  My distant end also has the same item.  When I do a call internally from phone to phone I get video on both ends.  When I try and do a call over the net I get only audio.  I have made sure that the location settings are correct and that I'm using the same device pool and that the region is correct.                    

[Carlo Poggiarelli]

Hi Mark.

Which Version of CUCM are you using.

Are both 7985 registered on the same cluster ?

Regards

Carlo

[islam.kamal]

Hello

1- you have to check in the region comfiguration  ( the codec which you use).

2- In the location configuration (bandwidth for Video =384).

3-You have also to apply the Qos to apply through internet.

http://www.cisco.com/en/US/tech/tk1077/technologies_configuration_example09186a0080111c1b.shtml

Thank you