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79xx phones pc port

Alkesh Patel
Beginner
Beginner

We have a lot of phones with bad pc ports lately, 7961 and 7971. The pc just loses network connectivity, but the phone works just fine. Bypassing the phone gets the pc working again. We have tried factory resets on the phones but no luck. We have had about 20 phone go bad like this over the past year. Anyone know a fix or the cause?



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15 Replies 15

Really good post Tracy. (+5)

Made my day :)

Sent from Cisco Technical Support iPhone App



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