03-31-2011 03:10 PM - edited 03-16-2019 04:16 AM
Running 8.5.1ES16.11900-16 unified Messaging with MS Exchange 2010. I knew how to tweak these settings in the Unity UM on the Windows version but at a loss here.
1. When I recieve a message from an unidentified caller it shows "From: Cisco Unity Connection Messaging System [mailto:unityconnection@ucxn01]". I would like to change that to something more simple of meaningful to the users like "From: Voicemail" Where can I change this?
2. When I recieve a message from an internal known caller it shows "From:userX@ucxn01" instead of userX@company.com. So I can't reply to a Voicemail via email because it is using the the @HostnameofUnityConnection instead of the Corporate or Specified SMTP address.
Anyone know how to change either of these?
Shane
03-31-2011 03:13 PM
Figured out #2.
Cisco Unity Connection - SMTP Configuration - Server - SMTP Domain
03-31-2011 03:16 PM
#1 is the display name of the "UnityConnection" user but all settings are greyed out and uneditable.
Any ideas?
06-28-2011 02:51 AM
Did you figure this out, I'm also trying to change the same.
Thanks
06-28-2011 06:54 AM
Unfortunately this cannot be changed in Unity Connection. Please submit a product feature enhancement request to your Cisco Account Team. And let's see if we can get that changed!
Shane
04-19-2012 01:38 PM
Any updates to question 1 in a new version?
04-20-2012 11:27 AM
Not in the current 8.x release. I will inquire about that functionality for the upcoming release next week when I talk to some Cisco Channels folks.
08-22-2013 04:31 PM
" When I recieve a message from an internal known caller it shows "From:userX@ucxn01" instead of
. So I can't reply to a Voicemail via email because it is using the the @HostnameofUnityConnection instead of the Corporate or Specified SMTP address."
Does anyone know how to do this in Cisco Unity Express 8.0.2?
04-20-2012 11:55 AM
Hey Shane,
+5 for your kind follow-up here
Do you know if a bug/enhancement was ever filed against this and if
so what the ID number is?
Cheers!
Rob
04-20-2012 11:58 AM
Hey Rob, I am not aware of an ID number or anything. I just know I asked about this on a conference call not terribly long ago. It was on the list, just way down the list. I will see what I can find out.
04-20-2012 12:11 PM
Thanks Shane,
Much appreciated my friend! Have a great weekend
Cheers!
Rob
05-15-2012 12:54 PM
Hey all,
I opened a TAC on this issue, and I think we have a solution... It does require access to the CLI, and a database update. Also, the engineer said the Conversation Manager service needed to be restarted, which is production impacting, so do this after hours...
I used these commands: admin:run cuc dbquery unitydirdb select displayname,objectid from tbl_user where displayname = 'Cisco Unity Connection Messaging System' displayname objectid --------------------------------------- ------------------------------------ Cisco Unity Connection Messaging System aeb80eab-1ec0-4add-8d4f-f29396639324 Cisco Unity Connection Messaging Systemrun cuc dbquery unitydirdb update tbl_user set displayname = 'unityconnection@dv10' where displayname = 'Cisco Unity Connection Messaging System' admin:run cuc dbquery unitydirdb update tbl_user set displayname = 'unityconnection@dv10' where displayname = 'Cisco Unity Connection Messaging System' Rows: 1
05-16-2012 07:29 AM
Just to follow up to my own post.
This did indeed resolve the issue - I can now put whatever I want in for the displayname. However, restarting the "Conversation Manager" on both nodes in our cluster was not enough. Unsure of what service to restart, I simply did a cluster reboot. All is well now!
05-17-2012 12:01 PM
If using Exchange, create a user with an email address of unityconnection@
05-17-2012 01:41 PM
I do not have Exchange access, but this is a very nice workaround - manually updating the database is never a good practice. Thanks!
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