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8800 Series: Display entered digits on phone screen during an active call

patrfinn1
Beginner
Beginner

Hi,

I have a user requesting to have entered digits displayed on screen during an active call. The typical scenario is the user calls a Call Center. The Call Center script asks the caller to enter various user inputs (account numbers, date of birth, etc.). The user would like to have the digits they enter displayed on their phone screen. They are using a Cisco 8841.

Is there a setting that will allow this?

Thanks!

2 Replies 2

Jaime Valencia
Hall of Fame Cisco Employee Hall of Fame Cisco Employee
Hall of Fame Cisco Employee

No, once you're on a call DTMFs are sent, but not captured on the phone screen.

HTH

java

if this helps, please rate

Thank you.

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