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8800 series phones for remote agents

prasanna109
Level 1
Level 1

‎06-21-2017 11:48 AM - edited ‎03-17-2019 10:37 AM

Our UCCE and Call manager platforms are both hosted. We are thinking of deploying 8851 phones for our remote work at home agents since they have VPN capabilities.

My question is, will it support Call recording, Silent monitoring , Barge and intercept functionalities using VPN in 8851 phones to connect to the network? 

Thank you

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Andrew West
Level 4
Level 4

‎06-21-2017 06:49 PM

Coming from a PCCE deployment I can tell you that 8851 off CVO is a supported approach. 

AS of a last year or last time I tried to do it 8851s via Expressway were not supported since their was no CTI control or BIB recording.

Worth finding out if this changed. 

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