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8821 apps not available communications manager express 12.0

kimsol2005
Level 1
Level 1

I have an issue

i am running communications manager express version 12.0

show ccm-manager

Version 12.0

 

i am using cisco 8821 phones which are registering correctly. but is not loading the applications, meaning recent/missed calls etc is not available. When i go into apps, everything is empty

 

configuration is as follows

voice register global
load 8821 sip8821.11-0-4SR3-3

 

tftp-server flash0:loads/8821/dtblob8821.HE-01-005.sbn alias dtblob8821.HE-01-005.sbn
tftp-server flash0:loads/8821/fbi8821.HE-01-013.sbn alias fbi8821.HE-01-013.sbn
tftp-server flash0:loads/8821/kern8821.11-0-4SR3-3.sbn alias kern8821.11-0-4SR3-3.sbn
tftp-server flash0:loads/8821/rootfs8821.11-0-4SR3-3.sbn alias rootfs8821.11-0-4SR3-3.sbn
tftp-server flash0:loads/8821/sb28821.HE-01-020.sbn alias sb28821.HE-01-020.sbn
tftp-server flash0:loads/8821/sip8821.11-0-4SR3-3.loads alias sip8821.11-0-4SR3-3.loads
tftp-server flash0:loads/8821/vc48821.11-0-4SR3-3.sbn alias vc48821.11-0-4SR3-3.sbn

 

When i check firmware version i can see that file is loaded correctly.

But when i press "apps" or recent calls button on the phone nothing happens. Apps is completely empty?

 

 

 

 

 

1 Reply 1

Brandon Buffin
VIP Alumni
VIP Alumni