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8821 lost calls not showing

I am having problems with a client, on a device model cisco 8821, it does not show the missed calls.
Firmware used on the device: sip8821.11-0-3ES13-5
There are other devices of the same model and this problem does not happen.

1 ACCEPTED SOLUTION

Accepted Solutions

I solve this problem: The solution was removed the phone and add again on the server cucm.

Thank you.

View solution in original post

13 REPLIES 13
Leo Laohoo
VIP Community Legend

Firmware tells me the phone is running an "ES" which means "engineering special". It's a special code and not a general use code.
For that reason alone, troubleshooting that will be very difficult.
Try using 11.40(4)SR1 and see it'll make things better.

but the problem is the firmware? Should I change?

You could try.

I upgraded to firmware 11,40 (4) SR1 but yet don't work.

Maren Mahoney
Events Top Contributor

Two things to check:

On the DN configuration page for the DN on that phone, is the following box checked or unchecked?

 

1.jpg

 

 

 

 

On the phone's configuration page, is there anything in these fields?

1.jpg

About the first image, don't have this field 'log missed calls'
log.JPG
 
About this second image, bellow, the fields are empty
second.JPG

Sorry

About the first image,  this field 'log missed calls' is checked.
 
log.JPG
Maren Mahoney
Events Top Contributor

Roger that. I was hoping your problem was that simple. I'm in agreement with the other folks that it is some weird interaction between firmware and possibly the wireless network. It's time to call TAC if you are able.

Maren

George Sotiropoulos
VIP Collaborator

Please try to change the firmware on the phone to cmterm-8821-sip.11-0-4SR3-3.k3.cop.sgn

 

George

 

 

Please Rate Posts (by clicking on Star) and/or Mark Solutions as Accepted, when applies

Ok I already open a case on Cisco.

I solve this problem: The solution was removed the phone and add again on the server cucm.

Thank you.

View solution in original post

Glad that you solved it.Did you manage to find out what the problem was?

Please Rate Posts (by clicking on Star) and/or Mark Solutions as Accepted, when applies

I did not find out, I just solved it.

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