8821 Softkeys

[RICHARD MESSINGER]

Environment is CUCM 11.5

Customer wants to have some of the same softkeys that they had with the 7925G.  Specifically, they need “Immediate Divert or iDivert softkey” which they need for integration with their Nurse Call system.

Are these supported?  Customer says they are not in their list.

I see reference to something in CME that is a workaround but not in CUCM.

Thoughts?

[Jaime Valencia]

In many newer models there is no iDivert, there is a decline option

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8821/english/userguide/w88x_b_wireless-8821-8821ex-user-guide/w88x_b_wireless-8821-8821ex-user-guide_chapter_01.html#task_2E3317B3B7BD421F4D8A820810A450D4

[RICHARD MESSINGER]

Unfortunately, The Decline is not the same as iDivert. 

iDevert feature on the 7825 phones is well integrated with the Nurse Call System, so Decline simply cancels the call.

Is there a reason why the 8821 does not support this in CUCM?  I found in another thread under CME, where you can fake the system out to thing the 8821 is some other kind of phone and correctly handle the iDivert feature.

Is there a workaround to have iDivert supported on the 8821?

Is there an alternative to the 8821 that will support iDivert?

[Carlo Poggiarelli]

Hi Richard,

As per 8821 Specification, decline softkey should send the incoming call to a voice mail

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8821/english/userguide/w88x_b_wireless-8821-8821ex-user-guide/w88x_b_wireless-8821-8821ex-user-guide_chapter_01.html#task_2E3317B3B7BD421F4D8A820810A450D4

To send the call to a different number than the voicemail, you can work with voicemail profiles.

HTH

Regards

Carlo