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4
Replies

8831 can't make or receive calls in CME 10.5

Ajin Skariah
Level 1
Level 1

Hello,

I have a CME 10.5 with 7811, 7841, 8831 and 8841 phones configured. All the phones are registered and I can make and receive calls between all phones except for 8831 phones. It gives busy tone when dialing any number and when making calls to this phones, it will ring and when answered call gets dropped giving busy tone. The setup is only for internal calls and no PSTN configured. Below is the configuration for 8831.

 

voice register pool-type 8831
xml-config maxNumCalls 4
xml-config busyTrigger 2
phoneload-support
telnet-support
gsm-support
transport tcp
num-lines 4
addons 2
description Cisco IP Phone 8831
reference-pooltype 6941
!
voice register global
mode cme
source-address 10.10.10.10 port 5060
max-dn 250
max-pool 125
timezone 31
tftp-path flash:
file text
create profile

!

voice register dn 90
number 1100
allow watch
name 1100
label 1100
mwi

!

voice register pool 90
busy-trigger-per-button 1
id mac AC44.F214.F615
type 8831
number 1 dn 90
dtmf-relay rtp-nte sip-kpml sip-notify
description CONF
no vad

!

telephony-service
no auto-reg-ephone
max-ephones 125
max-dn 250
ip source-address 10.10.10.10 port 2000
timeouts interdigit 3
time-zone 31
time-format 24
date-format dd-mm-yy
max-conferences 8 gain -6
moh enable-g711 "flash"
web admin system name admin password cisco
dn-webedit
time-webedit
transfer-system full-consult
create cnf-files version-stamp 7960 Sep 17 2017 10:14:07

!

ephone-dn 90
number 1100
label 1100
name 1100

!

ephone 90
mac-address AC44.F214.F615
type 6941
button 1:90

 

I am not so familiar with CME so not able to troubleshoot. Appreciate your help.

 

Thanks,

Ajin Skariah.

1 Accepted Solution

Accepted Solutions

share the output of debug ccsip mess

Also, try to enable annex-b and see if it makes different (8831 perfers
annex-b)

voice service voip
sip
g729 annexb-all

View solution in original post

4 Replies 4

share the output of debug ccsip mess

Also, try to enable annex-b and see if it makes different (8831 perfers
annex-b)

voice service voip
sip
g729 annexb-all

Dear Mohammed,

Thank you. Adding the g729 annexb-all under the voice service voip worked. Now I can dial and also receive calls. Thanks for the support.

BR,

Ajin.

Great. please mark the question as answered

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