8831 Real-time Device Status "Download Status: Failed "

[jfiguera@oas.org]

Registration:	Registered with Cisco Unified Communications Manager 10.10.200.11
IPv4 Address:	10.10.125.115
Active Load ID:	sip8831.9-3-3-5
Download Status:	Failed
Requested Load ID:	sip8831.10-3-1SR5-1-NA
Download Server:	10.10.201.10
Inactive Load Failure Reason	Internal Phone Error

Any Advice!!

Thanks

[garry.engle · Accepted solution]

This previous post seems to address a similar situation:

https://community.cisco.com/t5/collaboration-voice-and-video/upgrade-from-sip8331-9-3-3-5-to-sip8831-10-3-1/ta-p/3161672?dtid=osscdc000283