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Beginner

8841 dhcp timeout

Has anyone encountered 8841’s dhcp timeout after attempting to reconnect from loss of wireless signal? My 8841’s are continuously moving between buildings and wireless controllers. Occasionally they lose wireless connection, when attempting to reconnect, I get a dhcp timeout and the connection attempts stop. It has become an issue with multiple wireless phones. 

6 REPLIES 6
Hall of Fame Community Legend

Re: 8841 dhcp timeout

Depends on the firmware of the phone.
There were several bugs in relation to "out of range" behaviours.
Consider getting a firmware update first and see if the situation improves.
Beginner

Re: 8841 dhcp timeout

I apologize, I made a typo on the phone model. The wireless phones are 8821’s I’m sure you gathered that from the description. The phones are all running the latest firmware. 

Hall of Fame Community Legend

Re: 8841 dhcp timeout

Ok so when the phones are in this condition, what happens if the phone is powered off & then on?
Beginner

Re: 8841 dhcp timeout

The results vary. Occasionally they will reconnect. More often then not, I have to remove the batteries and walk them into another building to hit another wireless controller.
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Rising star

Re: 8841 dhcp timeout

was there any change in the environment or was this behaviour always present, but increased?

find hints in the lVoice Over Wireless LAN (VoWLAN) Troubleshooting Guide

 

you mention multiple wireless controllers

1) do these have a common DHCP scope/subnet for the phones? or does each has its own scope?
    check this document section roaming between subnets

2) are all WLCs in the same mobility group ?

 

the phone may "hang on" to the old ip-address too long before requesting a new one

 

Beginner

Re: 8841 dhcp timeout

No environmental changes. We have gradually added more 8821’s to the network over the last year. Each WLC has a common scope/subnet. The phones do disassociate and release IP addresses but looking through logs it seems that the subsequent DHCP requests just time out. I can usually walk far enough to hit a new WLC and obtain an address that way, but in my opinion that is not a valid fix since we are constantly adding new wireless phones
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