I'm having issues with 8841s in my company. I recently cutover to 10.5.2-X and about a week of stability these phones start to "lose" connection. They're always dropping around the 20 minute marker, phone call drops and if a user is on the phone, a message pops up. My SIP profiles are default . Any suggestions would be greatly appreciated.
The full message states:
"Lost connection to server. Your active call was preserved. The phone will reconnect after this call ends"
No other model has this issue.
Yes I did. In the middle of working with TAC I saw something on the console logs gathered from the phone that was irregular. My SUB and PUB were pointing to the same IP address. After doing an nslookup query, it in fact was point my pub to two IP addresses (the correct pub and also my sub's IP address). After taking out the pub and only leaving the sub in the CM group and resetting the phone, everything went back to normal. The server team already remedied the issue as well with DNS. If this remedy doesn't apply to your issue, I'd be glad to take a look at your console logs, just post them here.