cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
configure & troubleshoot anyconnect
2215
Views
15
Helpful
17
Replies
Participant

8841 IP Phones Default Ringtones

Hello,

 

I have CUCM 9.1 and Cisco IP Phones 8841. Before adding the phones to CUCM I can see the options of Ringtones. After adding the phones to CUCM no Ringtones option in setting menu. Any help?

 

I did not add any ringtone, I just want to see the default ringtones.

 

Regards,

17 REPLIES 17
Hall of Fame Cisco Employee

What option do you have for

What option do you have for the settings menu in the CUCM config??? 

HTH

java

if this helps, please rate
Participant

Thank you for your reply.

Thank you for your reply.

I'm sorry I did not get what you want me to check. I tried to open the phone page Device>Phone> but I did not find settings menu.

Could you please give me more details?

Regards,

Hall of Fame Cisco Employee

Under the configuration for

Under the configuration for the device, you configure the level of access to the settings options

Indicates whether the settings button can be used to change the phone configuration. When settings access is disabled, this also prevents the ringer volume from being adjusted and any audio level adjustments from being saved.
  This is a required field.
  Default: Enabled
HTH

java

if this helps, please rate
Participant

It's enabled and I can even

It's enabled and I can even change the Wallpaper, font ... but Ringtones option is removed from the list.

do you have one call manager

do you have one call manager ? if you have multiple server then try to register it with other servers. And search for xml files in cucm (all server) ( OS admin -> tftp -> search for .xml )

Cisco Employee

Hi,

Hi,

It appears that you will need to push this info to the ip phones from TFTP server using the following procedure

1. Download the Ringlist-wb.xml from the CUCM using any TFTP client (eg : TFTP32)
2. Edit the file, add the below content :
         <Ring>
         <DisplayName>Classic 1</DisplayName>
         <FileName>Classic1.raw</FileName>
         </Ring>
         <Ring>
         <DisplayName> Classic 2</DisplayName>
         <FileName> Classic2.raw</FileName>
         </Ring>

3. Save the file. Go to CUCM OS Admin Page > Software Upgrades > TFTP File Management, upload the file
4. Restart TFTP service
4. Reset the phones


Below is the reference for the phone ring-list customization :

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8831/9_3_3/english/adminguide/CS38_BK_A8C4AC51_00_adminguide-8831/CS38_BK_A8C4AC51_00_adminguide-8831_chapter_0110.html#CS38_TP_R29847B7_00

Manish

Participant

Thank you for your support.

Thank you for your support.

Do you mean no ringtones -only one- by default ?

I do not want to add custom ringtones, all what I want to do is to give the customer the option to select from different options.

Cisco Employee

Are you able to see any

Are you able to see any ringtones when you go to the Preferences option on the IP phone?

Manish

Participant

No, I can see Wallpaper ,

No, I can see Wallpaper , Brightness, but no Ringtones.

Cisco Employee

Then please use the procedure

Then please use the procedure described in my initial mail and it should help.

Manish

Participant

Does it affect the cluster or

Does it affect the cluster or only 8841 phones?

Cisco Employee

Hi,

Hi,

This affects all phones accessing the Ringlist-wb.xml file

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8811_8841_8851_8861/10_5/english/adminguide/P881_BK_C0632068_00_cisco-ip-phone-8811-8841/P881_BK_C0632068_00_cisco-ip-phone-8811-8841_chapter_01010.html

Manish

Participant

So, while my problem only

So, while my problem only with 8800 series can I change the firmware? I do not want any interruption for other models like 9900 and 7900.

Cisco Employee

You can upgrade the firmware

You can upgrade the firmware of 88xx series separately but it may not fix the issue.

Manish

CreatePlease to create content