Don’t look at CCE to solve Park-related concerns; to my knowledge it isn’t supported on CCE agent DNs.
Does the call revert at all? In other words, are you describing a user interface issue or a functional issue? Have you checked the bug toolkit for your CUCM and phone firmware version? Tried the latest phone firmware build?
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Join us for a Cisco Customer Connection briefing on TAC Connect.
TAC Connect is your personal assistant that helps with basic case management tasks.
This session focuses on self-service features such as status of a case, bug, rma, connect to e...
The Cisco Customer Connection program has an upcoming online briefing that may be of interest to you. On April 25 from 8:00-9:30am PT we will be talking about the Cisco TAC Connect tool.
TAC Connect is your personal assistant that helps with basic c...