8841 Park Reversion not showing on screen

[cabusch]

On our older 79XX model phones, on a Park Reversion, after 2 rings it would show on the screen that the call was a park reversion.

Now with the 8841 model phones, it does not. Creating a lot of confusion for one of our groups with a high call volume. (not using CCE yet..)

Any assistance is appreciated!.

[Jonathan Schulenberg]

Don’t look at CCE to solve Park-related concerns; to my knowledge it isn’t supported on CCE agent DNs.

Does the call revert at all? In other words, are you describing a user interface issue or a functional issue? Have you checked the bug toolkit for your CUCM and phone firmware version? Tried the latest phone firmware build?