8841 phone that is stuck on the black cisco screen.

[mmarie]

Hello,

I have an 8841 phone that is stuck on the black Cisco screen. 4 buttons down both the right and left side are green and the 5th is amber.

Appreciate your help

Thanks

[Yasoda Palachulla]

Did you try doing a factory reset? After doing it, if still nothing it will be a hardware issue.

***Please rate if helpful***