cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
Walkthrough Wednesdays
786
Views
10
Helpful
18
Replies
avezina
Beginner

8851-3pcc mutes after ignoring an incoming bluetooth call

Hi,

 

Here's a problem I have with the 8851-3pcc. I don't know if you guys can help me with that :

 

Setup

8851-3pcc paired with an iPhone

 

Steps to reproduce

- Talk on the phone on a normal extension (ext1) with headset or handset (not speakerphone)

- Receive an incoming call on bluetooth (iPhone)

- Press "ignore" to drop the bluetooth call on the 8851

 

What happens

- Handset or headset microphone stops working (We can hear something, but the person at the other end can't)

Workaround

- Switch audio device (headset to handset, handset from to headset, headset to speakerphone, etc) : sounds starts working again

- Ignore call on the iPhone instead of on the Cisco 8851

 

Note that this does not happen when the call is on speakerphone

18 REPLIES 18

Try contacting from the link I posted. That is a dedicated for SMB and you can raise a case there.

It was not easy, but I finally got a ticket open

 

I'll let you know how it goes

avezina
Beginner

Hi,
 
Finally got the ticket open. I've been asked by a guy at Cisco to test other phones. Here are the results :
 
- iPhone 8 Plus: Bluetooth 5.0, A2DP, LE : mutes after ignoring call
- iPhone 6s: Bluetooth 4.2, A2DP, LE : mutes after ignoring call
- LG G4: Bluetooth 4.1, A2DP, LE, aptX : everything works

- Google Pixel : Bluetooth 4.2, A2DP, LE, aptX : mutes after ignoring call

 

Right now, my feeling is that Bluetooth 4.2 and up is not (or poorly) implemented in the firmware.

 

I'll let you know if I have news.

FYI, I just got a beta firmware from Cisco. I will let you know how it goes.

 

Thank you

Content for Community-Ad

Spotlight Awards 2021