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8851 - Phone and Expansion module display issue

Quintin.Mayo
Level 2
Level 2

Hi,

 

We replaced one of our 8851 unit running software version 12.8.1, now the replacement phone doesn't display the information on the side bar a 8800 expansion module correctly for some reason like the other phones running the same version software.  We have tried everything rebooting the device, remove/re-added the 8800 expansion module and created new phone button template.  Is there anything else that can be done to correct the display issue? I've attached photo's of the display showing the differences. Any assistance would be greatly appreciated.

 

Thanks,

1 Reply 1

SSLineMode.jpgFrom the picture One phone is using Session Line Mode (SLM) and another one Enhanced Line Mode (ELM). not sure which one you need. you can change this on device settings. 

 

 



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