8851 - which line the phone will take for new call

[klaus.seewald]

Dear Experts,

I have an 8851 on CUCM 11.5 with multiple lines.

Before upgrading from 11.5 it worked in this way :  User was calling from line2 (or 3) - if making a new call phone used again this line 2 (or 3)

After upgrade it takes always line 1 - but the user still wants to use the line he was using before

In phone configuration on CUCM I set "Always use primary line" to non.

Should this work, that it "stay" on the line used before or should it always switch back to primary line????

Need information!

[Roger Kallberg]

What do you have Line Mode set to under the device specific configuration?

This might be applicable to you if you have it set to Enhanced.

[klaus.seewald]

Hello Roger,

Thank you for your reply.

I changed to Enhanced but it don´t change anything.

My problem are not the incomming calls. My problem is, that when I make a new call, I have to select an line for this call (if I don´t want to use line 1). Then I make the call. 

In CUCM 11.5 the next call was again from same line

In CUCM 12.5 the next call will take line 1 (primary line)  - or I have to choose another line.

So I need to know  if this works as designed or if I can change this, so that I have same as in 11.5