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chfdre
Beginner

8851 with Multiplatform Firmware upgrade failed

Hi, i have a cp-8851 with firmware sip-88xx.10-3-1-20, and i want to upgrade to Multiplatform Firmware sip88xx.11-2-1MPP-630.loads

 

When phone tries to upgrade, fails with: Inactive load: sip88xx.11-2-1MPP-630

 

I want to use this phone with Asterisk, i don't have CUCM. Btw, i can't access to admin module in phone through web (https://xx.xx.xx.xx/admin/ doesn't work for me and i can't find an access to that admin module)

 

Other upgrades works (for example i updated to sip88xx.12-1-1SR1-4)

 

How can i upgrade to this firmware? Thank you very much

9 REPLIES 9
Jaime Valencia
Hall of Fame Cisco Employee

You cannot, there's no way from enterprise FW to MPP or viceversa.

There is no config GUI for phones with enterprise FW

HTH

java

if this helps, please rate

Hi, thank you for your reply

I want to use this phone with asterisk, i don't care with wich fw ... so should this enterprise firmware (sip-88xx.10-3-1-20) work with Asterisk?

Thank you
Leo Laohoo
VIP Community Legend


@chfdre wrote:
So, should this enterprise firmware (sip-88xx.10-3-1-20) work with Asterisk?

Yes.

Hi, thank you for reply

 

I have an asterisk pbx with Cisco 7970's working, but when i try to use Cisco 8851 its always unprovisioned, i don't know why. Here is a log from the phone:

 

9679 DEB Nov 19 19:23:20.722080 (677:901) JAVA-SIPCC-SIP_CC_PROV: ccsnap_gen_deviceEvent: g_deviceInfo.ins_state=2
9680 NOT Nov 19 19:23:20.722101 (677:901) JAVA-SIPCC-SIP_CC_PROV: ccsnap_gen_deviceEvent: event type : SERVER_TRANSPORT
9681 DEB Nov 19 19:23:20.722120 (677:901) JAVA-SIPCC-SIP_CC_PROV: ccsnap_gen_deviceEvent: ref_count=1 
9682 DEB Nov 19 19:23:20.722141 (677:901) JAVA-SIPCC-SIP_CC_PROV: ccsnap_gen_deviceEvent: name=SEP5006AB0876B6 : privacy=0 : hlog=1 : dnd_state=0 : mwi_lamp=0 
9683 DEB Nov 19 19:23:20.722162 (677:901) JAVA-SIPCC-SIP_CC_PROV: ccsnap_gen_deviceEvent: dnd_type=01 : ins_state=02 : cucm_mode=FFFFFFFF : ins_cause=01 
9684 DEB Nov 19 19:23:20.722233 (677:901) JAVA-SNAPSHOT-RELEASE: CCAPI_Device_releaseDeviceInfo:  reference pointer=4580cfd0
9685 NOT Nov 19 19:23:20.722406 (677:902) JAVA-SIP : sip_transport_init_ti_addrs : ip_mode is:0.
9686 NOT Nov 19 19:23:20.722438 (677:902) JAVA-SIPCC-SIP_TRANS: sip_transport_init_ti_addr:  Entered
9687 DEB Nov 19 19:23:20.722469 (677:902) JAVA-PLAT : MED_API : platGetLocalIPAddr :Hi,It contains IPV6_INTEGRATION
9688 DEB Nov 19 19:23:20.722498 (677:902) JAVA-SIPCC-SIP_TRANS: sip_get_local_ip_addr: dst_addr: 8.8.8.8
9689 DEB Nov 19 19:23:20.722524 (677:902) JAVA-SIPCC-SIP_TRANS: sip_get_local_ip_addr: src_addr: 192.168.1.227
9690 DEB Nov 19 19:23:20.722598 (677:902) JAVA-[getDeployMode] deploy-mode:1 
9691 DEB Nov 19 19:23:20.722636 (677:902) JAVA-SIPCC-SIP_TRANS: sip_transport_getaddrinfo: 192.168.1.234 is already an IPv4 address
9692 DEB Nov 19 19:23:20.722660 (677:902) JAVA-PLAT : MED_API : platGetLocalIPAddr :Hi,It contains IPV6_INTEGRATION
9693 NOT Nov 19 19:23:20.722681 (677:902) JAVA-SIPCC-SIP_TRANS: sip_transport_init_ti_addr:  Entered
9694 NOT Nov 19 19:23:20.722702 (677:902) JAVA-SIPCC-SIP_TRANS: sip_transport_init_ti_addr: Unexpected value specified for ip_type : 0
9695 ERR Nov 19 19:23:20.722725 (677:902) JAVA-SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found using primary CUCM
9696 ERR Nov 19 19:23:20.722746 (677:902) JAVA-SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found using primary CUCM
9697 NOT Nov 19 19:23:20.722769 (677:902) JAVA-SIPCC-UI_API: ui_set_ccm_conn_status: ***********CUCM 192.168.1.234 Not connected***********
9698 DEB Nov 19 19:23:20.722873 (677:901) JAVA-SIPCC-SIP_CC_PROV: ccsnap_update_ccm_status: entry ccm 192.168.1.234 status=0
9699 DEB Nov 19 19:23:20.722908 (677:901) JAVA-SIPCC-SIP_CC_PROV: ccsnap_update_ccm_status: Find cucm with addr= 192.168.1.234,one of the cucms' name=192.168.1.234 (ipv6:INVALID_IPV6)
9700 DEB Nov 19 19:23:20.722934 (677:901) JAVA-SIPCC-SIP_CC_PROV: ccsnap_update_ccm_status: server(ipv4) 192.168.1.234 is now status=0, index=0
9701 DEB Nov 19 19:23:20.722968 (677:901) JAVA-SIPCC-SIP_CC_PROV: ccsnap_update_ccm_status: Find cucm with addr= 192.168.1.234,one of the cucms' name=INVALID (ipv6:INVALID_IPV6)
9702 DEB Nov 19 19:23:20.722992 (677:901) JAVA-SIPCC-SIP_CC_PROV: ccsnap_update_ccm_status: Find cucm with addr= 192.168.1.234,one of the cucms' name=INVALID (ipv6:INVALID_IPV6)
9703 DEB Nov 19 19:23:20.723015 (677:901) JAVA-SIPCC-SIP_CC_PROV: ccsnap_update_ccm_status: Find cucm with addr= 192.168.1.234,one of the cucms' name=INVALID (ipv6:INVALID_IPV6)
9704 DEB Nov 19 19:23:20.723035 (677:901) JAVA-SIPCC-SIP_CC_PROV: ccsnap_update_ccm_status: Find cucm with addr= 192.168.1.234,one of the cucms' name=INVALID (ipv6:INVALID_IPV6)
9705 DEB Nov 19 19:23:20.723067 (677:901) JAVA-SNAPSHOT-CREATE: CCAPI_Device_getDeviceInfo:  g_deviceInfo.ins_state=2
9706 DEB Nov 19 19:23:20.723097 (677:901) JAVA-SNAPSHOT-CREATE: CCAPI_Device_getDeviceInfo:  deviceInfo->sis_name=
9707 DEB Nov 19 19:23:20.723118 (677:901) JAVA-SNAPSHOT-CREATE: CCAPI_Device_getDeviceInfo:  reference pointer=4580cfd0
9708 DEB Nov 19 19:23:20.723144 (677:901) JAVA-SNAPSHOT-CREATE: CCAPI_Device_getDeviceInfo:  deviceInfo->ins_state=2

Do you have any idea why 8851 isn't working? I can post more logs or what you need

 

Thank you

Leo Laohoo
VIP Community Legend


@chfdre wrote:
9696 ERR Nov 19 19:23:20.722746 (677:902) JAVA-SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found using primary CUCM

This error message is saying that the phone is looking for a CUCM server.  So this means the phone is already loaded with Enterprise firmware. 

Do you have the following: 

1.  SEPmacaddress.cnf.xml file; 

2.  Dialplan.xml file; 

3.  DHCP Option 150; and 

4.  TFTP server

That's because i was trying to upgrade to multiplatform firmware

 

1.  SEPmacaddress.cnf.xml file attached (similar to other conf's working with 7970's)

2.  Dialplan.xml file attached (generic, but working with 7970's) 

3.  DHCP Option 150, i don't have this, but i configured phone with TFTP server static, it's enough?

4.  TFTP server: working with 7970's and it's the same ip

 

Thanks


Leo Laohoo
VIP Community Legend


@chfdre wrote:

<loadInformation>sip88xx.11-2-1MPP-630</loadInformation>



First, this will get rejected by the phone itself.  Put the Enterprise firmware in here. 

Next, you said you've got config for a working 7970?  Use that.  This config has a lot of relevant missing lines.  

Otherwise, use Google to look for a known working SEPmacaddress.cnf.xml file.

Let us know how you go.

Leo Laohoo
VIP Community Legend

If you want the phone to work with Asterisk, you'll need to prepare the following:
1. A valid SEPmacaddress.cnf.xml file;
2. A valid dialplan.cnf file;
3. Firmware for the phone;
4. TFTP server; and
5. DHCP Option 150

Hi, thank you for your reply

So, should this enterprise firmware (sip-88xx.10-3-1-20) work with Asterisk?

 

Because i'm trying but always get an "unprovisioned", having SEPmacaddress, dialplan, sip-88xx.10-3-1-20 fw, TFTP server and static config in the phone for the tftp server

Thank you

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