8861 8x8 drop phone calls and sound not clear

[shaviy]

Hello,

I have a small problem with 8x8 , once in a while 8861 drop a call and sometimes sounds not clear

I tried to use codec G.722, G.711U and now I did change to codec G.729 hopefully it will help.

Any advice what can be?

[bijpraka]

What is the software version of the firmware on the phone?

Thanks.

[shaviy]

Software CP-8861-3PCC Configuration Utility

sip88xx.11-2-1MPP-630.loads

 it didn't show me firmware. where I can find that?

[shaviy]

all config came from here https://support.8x8.com/us/Equipment_and_Devices/Phones/Cisco/cisco_3pcc_how_do_i_provision_my_phone_for_8x8_service

[bijpraka]

Its most probably a known issue. You can contact 8x8 and they should provide you with a fixed firmware when they are done verifying it.

Thanks.

[shaviy]

is an 8x8 firmware issue?

[bijpraka]

No. It would be a fix on the device. But the firmware will be verified by 8x8 before they roll it out. I would suggest you get in touch with them to get the device upgraded to the firmware with the fix.

Thanks,

[shaviy]

Thank you.

What is the latest firmware  for 8861

[bijpraka]

11.2.1MPP.630 is the last official release on cisco.com. You can contact 8x8 or Cisco support (TAC) to get the latest Engineering Special (ES) release which has more fixes over the last official release.

Thanks.