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8865 Phone Button Template No right side buttons 5-10

Using an 8865 and creating a Phone Button Template I populate buttons 1-5 successfully but 6-10 nothing changes. in fact buttons 6 is locked with "New Call" and button 7 is locked with "All Calls".

How can I get the right side buttons to change using my phone button template? Not sure what I am doing wrong.

CUCM: 11.5.1.13900-52

8865 Phone Information: sip8845_65/11-7-1-17


Thanks,

Todd

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Re: 8865 Phone Button Template No right side buttons 5-10

The right 5 buttons are session buttons

If you want these to be programmed as configurable buttons, you have to enable that on the phone configuration page

Step 1   In Cisco Unified Communications Manager Administration, select Device > Phone.
Step 2   Locate the phone that you need to set up.
Step 3   Navigate to the Product Specific Configuration area and set the Line Mode field to Enhanced Line Mode.
Step 4   Navigate to the Device Information area and set the Phone Button Template field to a customized template.
Step 5   Select Apply Config.
Step 6   Select Save.
Step 7   Restart the phone.

 

Please try

Re: 8865 Phone Button Template No right side buttons 5-10

Hi!

You will need to change the phone to ELM (Enhance Line Mode) as already described, just be aware that ELM does not have the same features as Session Mode (default option):


https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8800-series/english/adminguide/P881_BK_C136782F_00_cisco-ip-phone-8800_series/P881_BK_C136782F_00_cisco-ip-phone-8811-8841_chapter_01011.html#reference_B79D0A49A50063E00AFD61EA83CC1D0C

 

George

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