cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
3403
Views
0
Helpful
3
Replies

8945 sip phone does not register on CME 10.5

Hi people,

 

I have been trying to register this phone 8945 to my CME router 3925.

We tried everything as far as i knew:

1. Created voice register dn 1

2.Created voice register pool 1

still not registering

3. Added the 8945 firmware to the cme

4. Created tftp-path for the phone loads

5. Reset the phone ( at each step i tried).

6. upgraded the 3925 IOS to latest version with cme 10.5.

Opened case with TAC and have been trouble----shooting my head since 2 days and nothing happens.

I would really appreciate if any one of the support community can put some light on it.

 

Please find the below config:

Also let me know if you need any more config:

 

voice service voip
 ip address trusted list
  ipv4 10.208.9.0 255.255.255.0
  ipv4 10.66.4.0 255.255.255.0
  ipv4 0.0.0.0 0.0.0.0
 no ip address trusted authenticate
 address-hiding
 dtmf-interworking rtp-nte
 allow-connections h323 to h323
 allow-connections h323 to sip
 allow-connections sip to h323
 allow-connections sip to sip
 no supplementary-service h450.2
 no supplementary-service h450.3
 supplementary-service h450.12
 no supplementary-service sip moved-temporarily
 no supplementary-service sip refer
 signaling forward rawmsg
 fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback
 h323
  emptycapability
  no h225 h245-address facility
  h225 id-passthru
  call start slow
  h245 passthru tcsnonstd-passthru
 sip
  bind control source-interface GigabitEthernet0/1
  bind media source-interface GigabitEthernet0/1
  registrar server expires max 1200 min 300
  no call service stop
!
voice class codec 1
 codec preference 1 g711alaw
 codec preference 2 g711ulaw
!
voice class codec 900
 codec preference 1 g711alaw
 codec preference 2 g711ulaw
!
!
!
!
voice register global
 mode  cme
 source-address 10.0.0.1 port 5060
 max-dn 50
 max-pool 50
 load 8945 SIP894x.9-4-2SR1-2
 timezone 31
 date-format D/M/Y
 hold-alert
 mwi stutter
 mwi reg-e164
 call-forward system redirecting-expanded
 tftp-path flash:
 create profile sync 0003383207554842
 camera
 video
!
voice register dn  1
 number 4102
 label phone1
!
voice register pool  1
 busy-trigger-per-button 1
 id mac 580A.20FB.DB1F
 type 8945
 number 1 dn 1
 dtmf-relay rtp-nte
 username cisco1 password 4102
 description Phone1
 codec g711ulaw
 no vad
 conference add-mode creator
!
!
!

 

 

 

Please also find the attached console logs from the phone:

4: HTTP server=10.0.0.1 filename=ITLFile.tlv 
HTTP download error, try tftp downloadprovision_download_file 1537: TFTP server=10.0.0.1 
ilename=ITLFile.tlv 
Error code 1: No such file 
File transfer error. 
TFTP error : download ITLFile.tlv fail00:24:15, 08/02/2013 : TFTP error : download ITLFil
.tlv fail 
download_trust_list_process : can't download ITLFile.tlv from 10.0.0.1 
00:24:15, 08/02/2013 : can't download ITLFile.tlv from 10.0.0.1 
provision_download_file 1524: HTTP server=10.0.0.1 filename=SEP580A20FBDB1F.cnf.xml 
HTTP download error, try tftp downloadprovision_download_file 1537: TFTP server=10.0.0.1 
ilename=SEP580A20FBDB1F.cnf.xml 
provision_download_file 1542: TFTP download success 
00:24:15, 08/02/2013 : SEP580A20FBDB1F.cnf.xml (TFTP) 
save_phoneServices(): input data can't find save_srstinfo(): input data can't find tftp_download_file, 185 
tftp_download_file, 202 
00:00:23:54.533 - E/SECLIB: AUTH: TLV 1 has 'T' 0x53, must be 0x01 
00:00:23:54.533 - E/SECLIB: Initialize TLVTab failed 
ERROR: Authenticating image file. rc = 6 
*** cfgmgr_loads_task 785 callback return *** 
Need to download locale resources. (SIP_English_United_States, , 10.0.0.1/getfontfail, ge
fontfail, 10.0.0.1) 
Download SIP_English_United_States/gb-sccp-sip.jar ... 
Error code 1: No such file 
File transfer error. 
tftp_download_file, 185 
tftp_download_file, 202 
Downloading SIP_English_United_States/gb-sccp-sip.jar fails. 
Notify application locale had changed. 
provision_download_file 1524: HTTP server=10.0.0.1 filename=SIP_United_States/g3-tones.xm

HTTP download error, try tftp downloadprovision_download_file 1537: TFTP server=10.0.0.1 
ilename=SIP_United_States/g3-tones.xml 
Error code 1: No such file 
File transfer error. 
TFTP error : download SIP_United_States/g3-tones.xml fail00:24:18, 08/02/2013 : TFTP erro
: download SIP_United_States/g3-tones.xml fail 
provision_download_file 1524: HTTP server=10.0.0.1 filename=softkeyDefault_kpml.xml 
HTTP download error, try tftp downloadprovision_download_file 1537: TFTP server=10.0.0.1 
ilename=softkeyDefault_kpml.xml 
provision_download_file 1542: TFTP download success 
00:24:18, 08/02/2013 : softkeyDefault_kpml.xml (TFTP) 
download_configuration_process : exit, ret=1 
00:24:21, 08/02/2013 : VPN Error: VPN is not Configured. 
00:00:23:58.453 - E/Checking Config: fullConfig=1 
00:00:23:58.453 - E/Checking Protocol: Device=SIP. Config=SIP (OK) 
00:00:23:58.454 - E/Checking SwPort: 1000-full (OK) 
00:00:23:58.454 - E/Checking Network: IPV4=10.0.0.62 IPV6= (OK) 
00:00:23:58.454 - E/Checking Security: NonSecure Mode (LSC: Not Installed, MIC: Installed
(OK) 
00:00:23:58.455 - E/Checking Account: Line=4102 (OK) 
00:00:23:58.456 - E/Checking CUCM1: IPv4 - 10.0.0.1 (OK) 
00:00:23:58.456 - E/Checking TFTP1: IPv4 - 10.0.0.1 (OK) 
00:00:23:58.519 - E/SECLIB: TL: Index Out of bound 
00:00:23:58.519 - E/SECLIB: TL: Index Out of bound 
00:00:23:58.527 - E/SIP : sip_transport_init_ti_addrs : Admin has not configured a valid 
ucm for cucm index=VISITING_CCM=0. 
00:00:23:58.527 - E/SIPCC-SIP_TRANS: sip_transport_init_ti_addr: CCM unprovisioned 
00:00:23:58.527 - E/SIP : sip_transport_init_ti_addrs : Admin has not configured a valid 
ucm for cucm index=SECONDARY_CCM=2. 
00:00:23:58.527 - E/SIP : sip_transport_init_ti_addrs : Admin has not configured a valid 
ucm for cucm index=TERTIARY_CCM=3. 
00:00:23:58.527 - E/SIP : sip_transport_init_ti_addrs : Admin has not configured a valid 
ucm for cucm index=SRST_CCM=4. 
00:00:23:58.528 - E/SIPCC-SIP_CC_CONN: sip_regmgr_setup_cc_conns: NO VALID STANDBY CALL C
NTROL AVAILABLE! 
00:00:23:58.538 - E/SIP : sipTransportCreateSendMessage : sippmh_write() SIP_UDP_MESSAGE_
IZE=1966 
00:00:23:58.541 - E/SIP : sipTransportCreateSendMessage : sippmh_write() SIP_UDP_MESSAGE_
IZE=1162 
00:00:23:58.543 - E/SIP : sipTransportCreateSendMessage : sippmh_write() SIP_UDP_MESSAGE_
IZE=965 
[MMI]Not update call ui on unregister 
into subhandler_applications:provision_ready 
00:00:24:02.030 - E/SIP : sipTransportSendMessage : Args: pOutMessageBuf is empty 
00:00:24:02.030 - E/SIP : SIPTaskProcessListEvent : subsmanager_handle_retry_timer_expire
) returned error. 
00:00:24:02.040 - E/SIP : sipTransportSendMessage : Args: pOutMessageBuf is empty 
00:00:24:02.041 - E/SIP : SIPTaskProcessListEvent : subsmanager_handle_retry_timer_expire
) returned error. 
*****ntp_msg_recv, 179, do recv() error! 
***** sync_time, 302, ntp_msg_query() fail! ret=-1 host=[0.0.0.0] 
00:00:24:30.540 - E/% 
00:00:24:30.541 - E/SIPCC-SIP_TRANS: sip_transport_init_ti_addr: CCM unprovisioned 
00:00:24:30.541 - E/SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found usin
primary CUCM 
00:00:24:30.541 - E/SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found usin
primary CUCM 
00:00:24:30.541 - E/SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found usin
primary CUCM 
00:00:24:30.541 - E/SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found usin
primary CUCM 
00:00:24:30.542 - E/SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found usin
primary CUCM 
00:00:24:30.542 - E/SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found usin
primary CUCM 
00:00:24:30.542 - E/SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found usin
primary CUCM 
*****ntp_msg_recv, 179, do recv() error! 
***** sync_time, 302, ntp_msg_query() fail! ret=-1 host=[0.0.0.0] 
00:00:25:58.531 - E/SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found usin
primary CUCM 
00:00:25:58.531 - E/SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found usin
primary CUCM 
*****ntp_msg_recv, 179, do recv() error! 
***** sync_time, 302, ntp_msg_query() fail! ret=-1 host=[0.0.0.0] 
provision_task_delete_and_recreate(), recreate= 1 
[MMI]Clear Header by check_header_status 
[MMI]Clear Header by check_header_status 
00:00:26:57.486 - E/SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found usin
primary CUCM 
00:00:26:57.486 - E/SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found usin
primary CUCM 
00:00:26:57.487 - E/SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found usin
primary CUCM 
00:00:26:57.487 - E/SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found usin
primary CUCM 
00:00:26:57.739 - E/REG (Fail) 
*********************** 
* Rate limit enabled * 
*********************** 
00:27:21, 08/02/2013 : CTLSEP580A20FBDB1F.tlv updating 
provision_download_file 1524: HTTP server=10.0.0.1 filename=CTLSEP580A20FBDB1F.tlv 
HTTP download error, try tftp downloadprovision_download_file 1537: TFTP server=10.0.0.1 
ilename=CTLSEP580A20FBDB1F.tlv 
Error code 1: No such file 
File transfer error. 
TFTP error : download CTLSEP580A20FBDB1F.tlv fail00:27:21, 08/02/2013 : TFTP error : down
oad CTLSEP580A20FBDB1F.tlv fail 
00:27:21, 08/02/2013 : CTLSEP580A20FBDB1F.tlv not found in 10.0.0.1 
CTLSEP580A20FBDB1F.tlv not found in 10.0.0.100:27:21, 08/02/2013 : ITLSEP580A20FBDB1F.tlv
updating 
provision_download_file 1524: HTTP server=10.0.0.1 filename=ITLSEP580A20FBDB1F.tlv 
HTTP download error, try tftp downloadprovision_download_file 1537: TFTP server=10.0.0.1 
ilename=ITLSEP580A20FBDB1F.tlv 
Error code 1: No such file 
File transfer error. 
TFTP error : download ITLSEP580A20FBDB1F.tlv fail00:27:21, 08/02/2013 : TFTP error : down
oad ITLSEP580A20FBDB1F.tlv fail 
00:27:21, 08/02/2013 : ITLSEP580A20FBDB1F.tlv not found in 10.0.0.1 
ITLSEP580A20FBDB1F.tlv not found in 10.0.0.100:27:21, 08/02/2013 : ITLFile.tlv updating 
provision_download_file 1524: HTTP server=10.0.0.1 filename=ITLFile.tlv 
HTTP download error, try tftp downloadprovision_download_file 1537: TFTP server=10.0.0.1 
ilename=ITLFile.tlv 
Error code 1: No such file 
File transfer error. 
TFTP error : download ITLFile.tlv fail00:27:21, 08/02/2013 : TFTP error : download ITLFil
.tlv fail 
download_trust_list_process : can't download ITLFile.tlv from 10.0.0.1 
00:27:21, 08/02/2013 : can't download ITLFile.tlv from 10.0.0.1 
provision_download_file 1524: HTTP server=10.0.0.1 filename=SEP580A20FBDB1F.cnf.xml 
HTTP download error, try tftp downloadprovision_download_file 1537: TFTP server=10.0.0.1 
ilename=SEP580A20FBDB1F.cnf.xml 
provision_download_file 1542: TFTP download success 
00:27:21, 08/02/2013 : SEP580A20FBDB1F.cnf.xml (TFTP) 
save_phoneServices(): input data can't find save_srstinfo(): input data can't find tftp_download_file, 185 
tftp_download_file, 202 
00:00:27:00.625 - E/SECLIB: AUTH: TLV 1 has 'T' 0x53, must be 0x01 
00:00:27:00.625 - E/SECLIB: Initialize TLVTab failed 
ERROR: Authenticating image file. rc = 6 
*** cfgmgr_loads_task 785 callback return *** 
Need to download locale resources. (SIP_English_United_States, , 10.0.0.1/getfontfail, ge
fontfail, 10.0.0.1) 
Download SIP_English_United_States/gb-sccp-sip.jar ... 
Error code 1: No such file 
File transfer error. 
tftp_download_file, 185 
tftp_download_file, 202 
Downloading SIP_English_United_States/gb-sccp-sip.jar fails. 
Notify application locale had changed. 
provision_download_file 1524: HTTP server=10.0.0.1 filename=SIP_United_States/g3-tones.xm

HTTP download error, try tftp downloadprovision_download_file 1537: TFTP server=10.0.0.1 
ilename=SIP_United_States/g3-tones.xml 
Error code 1: No such file 
File transfer error. 
TFTP error : download SIP_United_States/g3-tones.xml fail00:27:24, 08/02/2013 : TFTP erro
: download SIP_United_States/g3-tones.xml fail 
provision_download_file 1524: HTTP server=10.0.0.1 filename=softkeyDefault_kpml.xml 
HTTP download error, try tftp downloadprovision_download_file 1537: TFTP server=10.0.0.1 
ilename=softkeyDefault_kpml.xml 
provision_download_file 1542: TFTP download success 
00:27:24, 08/02/2013 : softkeyDefault_kpml.xml (TFTP) 
download_configuration_process : exit, ret=1 
[MMI]Not update call ui on unregister 
into subhandler_applications:provision_ready 
00:27:27, 08/02/2013 : VPN Error: VPN is not Configured. 
00:00:27:04.545 - E/Checking Config: fullConfig=1 
00:00:27:04.546 - E/Checking Protocol: Device=SIP. Config=SIP (OK) 
00:00:27:04.546 - E/Checking SwPort: 1000-full (OK) 
00:00:27:04.546 - E/Checking Network: IPV4=10.0.0.62 IPV6= (OK) 
00:00:27:04.546 - E/Checking Security: NonSecure Mode (LSC: Not Installed, MIC: Installed
(OK) 
00:00:27:04.547 - E/Checking Account: Line=4102 (OK) 
00:00:27:04.548 - E/Checking CUCM1: IPv4 - 10.0.0.1 (OK) 
00:00:27:04.548 - E/Checking TFTP1: IPv4 - 10.0.0.1 (OK) 
00:00:27:04.612 - E/SECLIB: TL: Index Out of bound 
00:00:27:04.612 - E/SECLIB: TL: Index Out of bound 
00:00:27:04.619 - E/SIP : sip_transport_init_ti_addrs : Admin has not configured a valid 
ucm for cucm index=VISITING_CCM=0. 
00:00:27:04.619 - E/SIPCC-SIP_TRANS: sip_transport_init_ti_addr: CCM unprovisioned 
00:00:27:04.620 - E/SIP : sip_transport_init_ti_addrs : Admin has not configured a valid 
ucm for cucm index=SECONDARY_CCM=2. 
00:00:27:04.620 - E/SIP : sip_transport_init_ti_addrs : Admin has not configured a valid 
ucm for cucm index=TERTIARY_CCM=3. 
00:00:27:04.621 - E/SIP : sip_transport_init_ti_addrs : Admin has not configured a valid 
ucm for cucm index=SRST_CCM=4. 
00:00:27:04.621 - E/SIPCC-SIP_CC_CONN: sip_regmgr_setup_cc_conns: NO VALID STANDBY CALL C
NTROL AVAILABLE! 
00:00:27:04.631 - E/SIP : sipTransportCreateSendMessage : sippmh_write() SIP_UDP_MESSAGE_
IZE=1966 
00:00:27:04.633 - E/SIP : sipTransportCreateSendMessage : sippmh_write() SIP_UDP_MESSAGE_
IZE=1162 
00:00:27:04.635 - E/SIP : sipTransportCreateSendMessage : sippmh_write() SIP_UDP_MESSAGE_
IZE=965 
00:00:27:08.130 - E/SIP : sipTransportSendMessage : Args: pOutMessageBuf is empty 
00:00:27:08.130 - E/SIP : SIPTaskProcessListEvent : subsmanager_handle_retry_timer_expire
) returned error. 
00:00:27:12.130 - E/SIP : sipTransportSendMessage : Args: pOutMessageBuf is empty 
00:00:27:12.130 - E/SIP : SIPTaskProcessListEvent : subsmanager_handle_retry_timer_expire
) returned error. 
*****ntp_msg_recv, 179, do recv() error! 
***** sync_time, 302, ntp_msg_query() fail! ret=-1 host=[0.0.0.0] 
00:00:27:36.630 - E/% 
00:00:27:36.631 - E/SIPCC-SIP_TRANS: sip_transport_init_ti_addr: CCM unprovisioned 
00:00:27:36.631 - E/SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found usin
primary CUCM 
00:00:27:36.631 - E/SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found usin
primary CUCM 
00:00:27:36.631 - E/SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found usin
primary CUCM 
00:00:27:36.631 - E/SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found usin
primary CUCM 
00:00:27:36.632 - E/SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found usin
primary CUCM 
00:00:27:36.632 - E/SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found usin
primary CUCM 
00:00:27:36.632 - E/SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found usin
primary CUCM 
*****ntp_msg_recv, 179, do recv() error! 
***** sync_time, 302, ntp_msg_query() fail! ret=-1 host=[0.0.0.0] 
00:00:29:04.621 - E/SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found usin
primary CUCM 
00:00:29:04.621 - E/SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found usin
primary CUCM 
*****ntp_msg_recv, 179, do recv() error! 
***** sync_time, 302, ntp_msg_query() fail! ret=-1 host=[0.0.0.0] 

1 Accepted Solution

Accepted Solutions

Dragan Ilic
Level 4
Level 4

Is there a requirement that you must go with SIP when registering those phones? Why not using SCCP when they support it?

I mean - SIP is great but all new phones with SIP are primary targeted for CUCM. Yes Cisco says that they are supported on CUCME also but, from my experience, you will always have some deep troubleshooting to do for them to successfully register on CME :)

 

BR,

Dragan

HTH,
Dragan

View solution in original post

3 Replies 3

Dragan Ilic
Level 4
Level 4

Is there a requirement that you must go with SIP when registering those phones? Why not using SCCP when they support it?

I mean - SIP is great but all new phones with SIP are primary targeted for CUCM. Yes Cisco says that they are supported on CUCME also but, from my experience, you will always have some deep troubleshooting to do for them to successfully register on CME :)

 

BR,

Dragan

HTH,
Dragan

Try to check the SIP bind media and control interface in voice service voip session. If the binded interface is unknown to the SIP phones, the phones will not register.

Lastly I had to go with SCCP option to register the phone.

I had involved TAC in it after a long 3-4 days we could not get it registered as SIP so I had no other choice but to register the phone as SCCP.

 

Thnaks for your advise DRAGAN.

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: