03-05-2015 03:07 PM - edited 03-17-2019 02:13 AM
Hi people,
I have been trying to register this phone 8945 to my CME router 3925.
We tried everything as far as i knew:
1. Created voice register dn 1
2.Created voice register pool 1
still not registering
3. Added the 8945 firmware to the cme
4. Created tftp-path for the phone loads
5. Reset the phone ( at each step i tried).
6. upgraded the 3925 IOS to latest version with cme 10.5.
Opened case with TAC and have been trouble----shooting my head since 2 days and nothing happens.
I would really appreciate if any one of the support community can put some light on it.
Please find the below config:
Also let me know if you need any more config:
voice service voip
ip address trusted list
ipv4 10.208.9.0 255.255.255.0
ipv4 10.66.4.0 255.255.255.0
ipv4 0.0.0.0 0.0.0.0
no ip address trusted authenticate
address-hiding
dtmf-interworking rtp-nte
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
no supplementary-service h450.2
no supplementary-service h450.3
supplementary-service h450.12
no supplementary-service sip moved-temporarily
no supplementary-service sip refer
signaling forward rawmsg
fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback
h323
emptycapability
no h225 h245-address facility
h225 id-passthru
call start slow
h245 passthru tcsnonstd-passthru
sip
bind control source-interface GigabitEthernet0/1
bind media source-interface GigabitEthernet0/1
registrar server expires max 1200 min 300
no call service stop
!
voice class codec 1
codec preference 1 g711alaw
codec preference 2 g711ulaw
!
voice class codec 900
codec preference 1 g711alaw
codec preference 2 g711ulaw
!
!
!
!
voice register global
mode cme
source-address 10.0.0.1 port 5060
max-dn 50
max-pool 50
load 8945 SIP894x.9-4-2SR1-2
timezone 31
date-format D/M/Y
hold-alert
mwi stutter
mwi reg-e164
call-forward system redirecting-expanded
tftp-path flash:
create profile sync 0003383207554842
camera
video
!
voice register dn 1
number 4102
label phone1
!
voice register pool 1
busy-trigger-per-button 1
id mac 580A.20FB.DB1F
type 8945
number 1 dn 1
dtmf-relay rtp-nte
username cisco1 password 4102
description Phone1
codec g711ulaw
no vad
conference add-mode creator
!
!
!
Please also find the attached console logs from the phone:
4: HTTP server=10.0.0.1 filename=ITLFile.tlv
HTTP download error, try tftp downloadprovision_download_file 1537: TFTP server=10.0.0.1
ilename=ITLFile.tlv
Error code 1: No such file
File transfer error.
TFTP error : download ITLFile.tlv fail00:24:15, 08/02/2013 : TFTP error : download ITLFil
.tlv fail
download_trust_list_process : can't download ITLFile.tlv from 10.0.0.1
00:24:15, 08/02/2013 : can't download ITLFile.tlv from 10.0.0.1
provision_download_file 1524: HTTP server=10.0.0.1 filename=SEP580A20FBDB1F.cnf.xml
HTTP download error, try tftp downloadprovision_download_file 1537: TFTP server=10.0.0.1
ilename=SEP580A20FBDB1F.cnf.xml
provision_download_file 1542: TFTP download success
00:24:15, 08/02/2013 : SEP580A20FBDB1F.cnf.xml (TFTP)
save_phoneServices(): input data can't find save_srstinfo(): input data can't find tftp_download_file, 185
tftp_download_file, 202
00:00:23:54.533 - E/SECLIB: AUTH: TLV 1 has 'T' 0x53, must be 0x01
00:00:23:54.533 - E/SECLIB: Initialize TLVTab failed
ERROR: Authenticating image file. rc = 6
*** cfgmgr_loads_task 785 callback return ***
Need to download locale resources. (SIP_English_United_States, , 10.0.0.1/getfontfail, ge
fontfail, 10.0.0.1)
Download SIP_English_United_States/gb-sccp-sip.jar ...
Error code 1: No such file
File transfer error.
tftp_download_file, 185
tftp_download_file, 202
Downloading SIP_English_United_States/gb-sccp-sip.jar fails.
Notify application locale had changed.
provision_download_file 1524: HTTP server=10.0.0.1 filename=SIP_United_States/g3-tones.xm
HTTP download error, try tftp downloadprovision_download_file 1537: TFTP server=10.0.0.1
ilename=SIP_United_States/g3-tones.xml
Error code 1: No such file
File transfer error.
TFTP error : download SIP_United_States/g3-tones.xml fail00:24:18, 08/02/2013 : TFTP erro
: download SIP_United_States/g3-tones.xml fail
provision_download_file 1524: HTTP server=10.0.0.1 filename=softkeyDefault_kpml.xml
HTTP download error, try tftp downloadprovision_download_file 1537: TFTP server=10.0.0.1
ilename=softkeyDefault_kpml.xml
provision_download_file 1542: TFTP download success
00:24:18, 08/02/2013 : softkeyDefault_kpml.xml (TFTP)
download_configuration_process : exit, ret=1
00:24:21, 08/02/2013 : VPN Error: VPN is not Configured.
00:00:23:58.453 - E/Checking Config: fullConfig=1
00:00:23:58.453 - E/Checking Protocol: Device=SIP. Config=SIP (OK)
00:00:23:58.454 - E/Checking SwPort: 1000-full (OK)
00:00:23:58.454 - E/Checking Network: IPV4=10.0.0.62 IPV6= (OK)
00:00:23:58.454 - E/Checking Security: NonSecure Mode (LSC: Not Installed, MIC: Installed
(OK)
00:00:23:58.455 - E/Checking Account: Line=4102 (OK)
00:00:23:58.456 - E/Checking CUCM1: IPv4 - 10.0.0.1 (OK)
00:00:23:58.456 - E/Checking TFTP1: IPv4 - 10.0.0.1 (OK)
00:00:23:58.519 - E/SECLIB: TL: Index Out of bound
00:00:23:58.519 - E/SECLIB: TL: Index Out of bound
00:00:23:58.527 - E/SIP : sip_transport_init_ti_addrs : Admin has not configured a valid
ucm for cucm index=VISITING_CCM=0.
00:00:23:58.527 - E/SIPCC-SIP_TRANS: sip_transport_init_ti_addr: CCM unprovisioned
00:00:23:58.527 - E/SIP : sip_transport_init_ti_addrs : Admin has not configured a valid
ucm for cucm index=SECONDARY_CCM=2.
00:00:23:58.527 - E/SIP : sip_transport_init_ti_addrs : Admin has not configured a valid
ucm for cucm index=TERTIARY_CCM=3.
00:00:23:58.527 - E/SIP : sip_transport_init_ti_addrs : Admin has not configured a valid
ucm for cucm index=SRST_CCM=4.
00:00:23:58.528 - E/SIPCC-SIP_CC_CONN: sip_regmgr_setup_cc_conns: NO VALID STANDBY CALL C
NTROL AVAILABLE!
00:00:23:58.538 - E/SIP : sipTransportCreateSendMessage : sippmh_write() SIP_UDP_MESSAGE_
IZE=1966
00:00:23:58.541 - E/SIP : sipTransportCreateSendMessage : sippmh_write() SIP_UDP_MESSAGE_
IZE=1162
00:00:23:58.543 - E/SIP : sipTransportCreateSendMessage : sippmh_write() SIP_UDP_MESSAGE_
IZE=965
[MMI]Not update call ui on unregister
into subhandler_applications:provision_ready
00:00:24:02.030 - E/SIP : sipTransportSendMessage : Args: pOutMessageBuf is empty
00:00:24:02.030 - E/SIP : SIPTaskProcessListEvent : subsmanager_handle_retry_timer_expire
) returned error.
00:00:24:02.040 - E/SIP : sipTransportSendMessage : Args: pOutMessageBuf is empty
00:00:24:02.041 - E/SIP : SIPTaskProcessListEvent : subsmanager_handle_retry_timer_expire
) returned error.
*****ntp_msg_recv, 179, do recv() error!
***** sync_time, 302, ntp_msg_query() fail! ret=-1 host=[0.0.0.0]
00:00:24:30.540 - E/%
00:00:24:30.541 - E/SIPCC-SIP_TRANS: sip_transport_init_ti_addr: CCM unprovisioned
00:00:24:30.541 - E/SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found usin
primary CUCM
00:00:24:30.541 - E/SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found usin
primary CUCM
00:00:24:30.541 - E/SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found usin
primary CUCM
00:00:24:30.541 - E/SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found usin
primary CUCM
00:00:24:30.542 - E/SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found usin
primary CUCM
00:00:24:30.542 - E/SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found usin
primary CUCM
00:00:24:30.542 - E/SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found usin
primary CUCM
*****ntp_msg_recv, 179, do recv() error!
***** sync_time, 302, ntp_msg_query() fail! ret=-1 host=[0.0.0.0]
00:00:25:58.531 - E/SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found usin
primary CUCM
00:00:25:58.531 - E/SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found usin
primary CUCM
*****ntp_msg_recv, 179, do recv() error!
***** sync_time, 302, ntp_msg_query() fail! ret=-1 host=[0.0.0.0]
provision_task_delete_and_recreate(), recreate= 1
[MMI]Clear Header by check_header_status
[MMI]Clear Header by check_header_status
00:00:26:57.486 - E/SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found usin
primary CUCM
00:00:26:57.486 - E/SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found usin
primary CUCM
00:00:26:57.487 - E/SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found usin
primary CUCM
00:00:26:57.487 - E/SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found usin
primary CUCM
00:00:26:57.739 - E/REG (Fail)
***********************
* Rate limit enabled *
***********************
00:27:21, 08/02/2013 : CTLSEP580A20FBDB1F.tlv updating
provision_download_file 1524: HTTP server=10.0.0.1 filename=CTLSEP580A20FBDB1F.tlv
HTTP download error, try tftp downloadprovision_download_file 1537: TFTP server=10.0.0.1
ilename=CTLSEP580A20FBDB1F.tlv
Error code 1: No such file
File transfer error.
TFTP error : download CTLSEP580A20FBDB1F.tlv fail00:27:21, 08/02/2013 : TFTP error : down
oad CTLSEP580A20FBDB1F.tlv fail
00:27:21, 08/02/2013 : CTLSEP580A20FBDB1F.tlv not found in 10.0.0.1
CTLSEP580A20FBDB1F.tlv not found in 10.0.0.100:27:21, 08/02/2013 : ITLSEP580A20FBDB1F.tlv
updating
provision_download_file 1524: HTTP server=10.0.0.1 filename=ITLSEP580A20FBDB1F.tlv
HTTP download error, try tftp downloadprovision_download_file 1537: TFTP server=10.0.0.1
ilename=ITLSEP580A20FBDB1F.tlv
Error code 1: No such file
File transfer error.
TFTP error : download ITLSEP580A20FBDB1F.tlv fail00:27:21, 08/02/2013 : TFTP error : down
oad ITLSEP580A20FBDB1F.tlv fail
00:27:21, 08/02/2013 : ITLSEP580A20FBDB1F.tlv not found in 10.0.0.1
ITLSEP580A20FBDB1F.tlv not found in 10.0.0.100:27:21, 08/02/2013 : ITLFile.tlv updating
provision_download_file 1524: HTTP server=10.0.0.1 filename=ITLFile.tlv
HTTP download error, try tftp downloadprovision_download_file 1537: TFTP server=10.0.0.1
ilename=ITLFile.tlv
Error code 1: No such file
File transfer error.
TFTP error : download ITLFile.tlv fail00:27:21, 08/02/2013 : TFTP error : download ITLFil
.tlv fail
download_trust_list_process : can't download ITLFile.tlv from 10.0.0.1
00:27:21, 08/02/2013 : can't download ITLFile.tlv from 10.0.0.1
provision_download_file 1524: HTTP server=10.0.0.1 filename=SEP580A20FBDB1F.cnf.xml
HTTP download error, try tftp downloadprovision_download_file 1537: TFTP server=10.0.0.1
ilename=SEP580A20FBDB1F.cnf.xml
provision_download_file 1542: TFTP download success
00:27:21, 08/02/2013 : SEP580A20FBDB1F.cnf.xml (TFTP)
save_phoneServices(): input data can't find save_srstinfo(): input data can't find tftp_download_file, 185
tftp_download_file, 202
00:00:27:00.625 - E/SECLIB: AUTH: TLV 1 has 'T' 0x53, must be 0x01
00:00:27:00.625 - E/SECLIB: Initialize TLVTab failed
ERROR: Authenticating image file. rc = 6
*** cfgmgr_loads_task 785 callback return ***
Need to download locale resources. (SIP_English_United_States, , 10.0.0.1/getfontfail, ge
fontfail, 10.0.0.1)
Download SIP_English_United_States/gb-sccp-sip.jar ...
Error code 1: No such file
File transfer error.
tftp_download_file, 185
tftp_download_file, 202
Downloading SIP_English_United_States/gb-sccp-sip.jar fails.
Notify application locale had changed.
provision_download_file 1524: HTTP server=10.0.0.1 filename=SIP_United_States/g3-tones.xm
HTTP download error, try tftp downloadprovision_download_file 1537: TFTP server=10.0.0.1
ilename=SIP_United_States/g3-tones.xml
Error code 1: No such file
File transfer error.
TFTP error : download SIP_United_States/g3-tones.xml fail00:27:24, 08/02/2013 : TFTP erro
: download SIP_United_States/g3-tones.xml fail
provision_download_file 1524: HTTP server=10.0.0.1 filename=softkeyDefault_kpml.xml
HTTP download error, try tftp downloadprovision_download_file 1537: TFTP server=10.0.0.1
ilename=softkeyDefault_kpml.xml
provision_download_file 1542: TFTP download success
00:27:24, 08/02/2013 : softkeyDefault_kpml.xml (TFTP)
download_configuration_process : exit, ret=1
[MMI]Not update call ui on unregister
into subhandler_applications:provision_ready
00:27:27, 08/02/2013 : VPN Error: VPN is not Configured.
00:00:27:04.545 - E/Checking Config: fullConfig=1
00:00:27:04.546 - E/Checking Protocol: Device=SIP. Config=SIP (OK)
00:00:27:04.546 - E/Checking SwPort: 1000-full (OK)
00:00:27:04.546 - E/Checking Network: IPV4=10.0.0.62 IPV6= (OK)
00:00:27:04.546 - E/Checking Security: NonSecure Mode (LSC: Not Installed, MIC: Installed
(OK)
00:00:27:04.547 - E/Checking Account: Line=4102 (OK)
00:00:27:04.548 - E/Checking CUCM1: IPv4 - 10.0.0.1 (OK)
00:00:27:04.548 - E/Checking TFTP1: IPv4 - 10.0.0.1 (OK)
00:00:27:04.612 - E/SECLIB: TL: Index Out of bound
00:00:27:04.612 - E/SECLIB: TL: Index Out of bound
00:00:27:04.619 - E/SIP : sip_transport_init_ti_addrs : Admin has not configured a valid
ucm for cucm index=VISITING_CCM=0.
00:00:27:04.619 - E/SIPCC-SIP_TRANS: sip_transport_init_ti_addr: CCM unprovisioned
00:00:27:04.620 - E/SIP : sip_transport_init_ti_addrs : Admin has not configured a valid
ucm for cucm index=SECONDARY_CCM=2.
00:00:27:04.620 - E/SIP : sip_transport_init_ti_addrs : Admin has not configured a valid
ucm for cucm index=TERTIARY_CCM=3.
00:00:27:04.621 - E/SIP : sip_transport_init_ti_addrs : Admin has not configured a valid
ucm for cucm index=SRST_CCM=4.
00:00:27:04.621 - E/SIPCC-SIP_CC_CONN: sip_regmgr_setup_cc_conns: NO VALID STANDBY CALL C
NTROL AVAILABLE!
00:00:27:04.631 - E/SIP : sipTransportCreateSendMessage : sippmh_write() SIP_UDP_MESSAGE_
IZE=1966
00:00:27:04.633 - E/SIP : sipTransportCreateSendMessage : sippmh_write() SIP_UDP_MESSAGE_
IZE=1162
00:00:27:04.635 - E/SIP : sipTransportCreateSendMessage : sippmh_write() SIP_UDP_MESSAGE_
IZE=965
00:00:27:08.130 - E/SIP : sipTransportSendMessage : Args: pOutMessageBuf is empty
00:00:27:08.130 - E/SIP : SIPTaskProcessListEvent : subsmanager_handle_retry_timer_expire
) returned error.
00:00:27:12.130 - E/SIP : sipTransportSendMessage : Args: pOutMessageBuf is empty
00:00:27:12.130 - E/SIP : SIPTaskProcessListEvent : subsmanager_handle_retry_timer_expire
) returned error.
*****ntp_msg_recv, 179, do recv() error!
***** sync_time, 302, ntp_msg_query() fail! ret=-1 host=[0.0.0.0]
00:00:27:36.630 - E/%
00:00:27:36.631 - E/SIPCC-SIP_TRANS: sip_transport_init_ti_addr: CCM unprovisioned
00:00:27:36.631 - E/SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found usin
primary CUCM
00:00:27:36.631 - E/SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found usin
primary CUCM
00:00:27:36.631 - E/SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found usin
primary CUCM
00:00:27:36.631 - E/SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found usin
primary CUCM
00:00:27:36.632 - E/SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found usin
primary CUCM
00:00:27:36.632 - E/SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found usin
primary CUCM
00:00:27:36.632 - E/SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found usin
primary CUCM
*****ntp_msg_recv, 179, do recv() error!
***** sync_time, 302, ntp_msg_query() fail! ret=-1 host=[0.0.0.0]
00:00:29:04.621 - E/SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found usin
primary CUCM
00:00:29:04.621 - E/SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found usin
primary CUCM
*****ntp_msg_recv, 179, do recv() error!
***** sync_time, 302, ntp_msg_query() fail! ret=-1 host=[0.0.0.0]
Solved! Go to Solution.
03-06-2015 12:41 AM
Is there a requirement that you must go with SIP when registering those phones? Why not using SCCP when they support it?
I mean - SIP is great but all new phones with SIP are primary targeted for CUCM. Yes Cisco says that they are supported on CUCME also but, from my experience, you will always have some deep troubleshooting to do for them to successfully register on CME :)
BR,
Dragan
03-06-2015 12:41 AM
Is there a requirement that you must go with SIP when registering those phones? Why not using SCCP when they support it?
I mean - SIP is great but all new phones with SIP are primary targeted for CUCM. Yes Cisco says that they are supported on CUCME also but, from my experience, you will always have some deep troubleshooting to do for them to successfully register on CME :)
BR,
Dragan
03-29-2016 12:04 PM
Try to check the SIP bind media and control interface in voice service voip session. If the binded interface is unknown to the SIP phones, the phones will not register.
03-31-2015 02:14 AM
Lastly I had to go with SCCP option to register the phone.
I had involved TAC in it after a long 3-4 days we could not get it registered as SIP so I had no other choice but to register the phone as SCCP.
Thnaks for your advise DRAGAN.
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