894X FW 9.3.4 - Voicemail button issue

[walshliam]

Good morning,

   After upgrading our 894x FW to 9.3.4 we noticed the behavior of our voicemail buttons has changed. Previously pressing the button dialed into Unity Connections immediately. Now, after the upgrade, pressing the button brings us to a screen where users press h softkey "open" to dial unity. Has anyone else noticed this? any workarounds to change the behavior back to default?

Thanks

[chakshu.piplani]

Hi,

I'm facing the same issue.

Were you able to find any solution to this?

Regards,

Chuck.

[walshliam]

We tested on CUCM 10.5.2 using FW SIP894x.9-4-2-8 and the voicemail button immediately dialled into voicemail. This FW version is compatible with CUCM 7.1.5 and above, so you could try that. 

FW 9.4.2(SR1) is available now for the 8945 as well. 

Hope this helps