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8961 ctl error and no menu available for resetting to factory default

dear all ,

i have an issue that one phone 8961 not able to register and also menu is locked no admin view in its menu how can i make resseting for that phone like hardware reset i want to remove ctl issue , i cannt find any admin menu in the phone it self to make factory reset as in documentation ??

and recommendation ?

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I have same issue, did you find something ?

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