05-16-2013 08:28 AM - edited 03-16-2019 05:21 PM
Hi,
Is there a way to transfer calls using the stored numbers in the expansion module on a 8961?
I touch the TRANSFER hard key and then a stored number on my expansion module but the softkey for TRANSFER doesn't pop up.
I am very new to our cisco system so please bear with me if this doesn't make much sense.
Thank you.
05-16-2013 10:02 AM
What is the CUCM/CME version?
What is the firmware version that the 8961 is using?
--
Jorge Armijo
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05-16-2013 10:04 AM
Hi Bret,
Yes, it there a way. Follow this instructions:
1.With a phone call established, press the Transfer hard key.
2. The New Call tab will appear
3. Press a stored number on the expansion module.
I already tested this a minute ago on CUCM 8.5 so it should work. If not, maybe you're hitting some firmware bug.
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05-16-2013 11:36 AM
Tried that and no luck.
We have only had this system for 3 weeks so I am a newbie.
05-16-2013 12:49 PM
Are you running CUCM or CME?
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05-16-2013 12:56 PM
CUCM 9.1.1
05-16-2013 06:27 PM
It should work too. Have you try upgrading the phone firmware?
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05-16-2013 06:37 PM
You are probably hitting the bug: CSCud07738. The fix is to downgrade to 9.3.1.33.
Good luck!
05-16-2013 06:58 PM
That bug is currently under review for publishing on Bug Toolkit. You will have to wait for a altenative walkaround.
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02-07-2014 07:07 AM
I had the same issue with my 8961 and KEM module running on 9.1.2 with the phone load sip8961.9-3-2-10
. I upgraded the phone load to the latest code, sip8961.9-4-1-9, and the problem is fixed.
HTH
Jon
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