Solved: 9951 IP phone registration problem

sayeedibrahim · ‎03-23-2014

Hi

Will appreciate if you can guide me here:

1. 9951 phones working fine with firmaware sip9951.9-0-1SR1

2. Added a new 9951 phone but it does not register as the firmware it is using is sip9951.9-2-2SR1-9

From: <sip:2823@172.29.27.250>;tag=c40acbe137ec00203f83cc41-4d566524
To: <sip:2823@172.29.27.250>
Call-ID: c40acbe1-37ec0016-57515da2-200a6715@192.168.20.68
Max-Forwards: 70
Date: Sun, 23 Mar 2014 09:38:56 GMT
CSeq: 118 REGISTER
User-Agent: Cisco-CP9951/9.2.1
Contact: <sip:3BDA758-1176@192.168.20.68:5060;transport=udp>;+sip.instance="<urn:uuid:00000000-0000-0000-0000-c40acbe137ec>";+u.sip!devicename.ccm.cisco.com="SEPC40ACBE137EC";+u.sip!model.ccm.cisco.com="537"
Supported: replaces,join,sdp-anat,norefersub,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-monrec,X-cisco-config,X-cisco-sis-5.1.0,X-cisco-xsi-8.0.1
Content-Length: 0
Reason: SIP;cause=200;text="cisco-alarm:24 Name=SEPC40ACBE137EC ActiveLoad=sip9951.9-2-2SR1-9.loads InactiveLoad= Last=phone-reg-rej"
Expires: 3600

3. When i check the configuration file , the load defined is as follows:

#more flash:/its/SEPC40ACBE137EC.cnf.xml | i load
<loadInformation>sip9951.9-0-1SR1</loadInformation>

4. Output from Flash:

CME#sh flash | i 9951
10728 Mar 22 2014 18:11:58 +03:00 dkern9951.100609R2-9-0-1SR1.sebn
1474604 Mar 22 2014 18:12:20 +03:00 kern9951.9-0-1SR1.sebn
27423488 Mar 22 2014 18:13:06 +03:00 rootfs9951.9-0-1SR1.sebn
143448 Mar 22 2014 18:13:34 +03:00 sboot9951.100609R2-9-0-1SR1.sebn
1278 Mar 22 2014 18:13:54 +03:00 sip9951.9-0-1SR1.loads
67000 Mar 22 2014 18:14:26 +03:00 skern9951.022809R2-9-0-1SR1.sebn

5. TFTP Settings:

tftp-server flash:dkern9951.100609R2-9-0-1SR1.sebn
tftp-server flash:kern9951.9-0-1SR1.sebn
tftp-server flash:rootfs9951.9-0-1SR1.sebn
tftp-server flash:sboot9951.100609R2-9-0-1SR1.sebn
tftp-server flash:sip9951.9-0-1SR1.loads
tftp-server flash:skern9951.022809R2-9-0-1SR1.sebn

6. Voice Register global Settings:

voice register global
mode cme
source-address 172.29.27.250 port 5060
max-dn 35
max-pool 20
load 9971 sip9971.9-3-2SR1-1
load 9951 sip9951.9-0-1SR1
load 8961 sip8961.9-3-2SR1-1
timezone 31
date-format D/M/Y
mwi reg-e164
voicemail 8999
tftp-path flash:
file text
create profile sync 0001830533202149
camera
video

Aman Soi · ‎03-23-2014

Hi Syed,

Phone firmware for Cisco Unified IP phones to be connected to Cisco Unified CME, including all versions required during an upgrade or downgrade sequence, must be loaded in the flash memory of the TFTP server from which the phones download their configuration profiles.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeadm/cmeinstl.html

What I can see that the flash does not have sip9951.9-2-2SR1-9 load?

You need to upload the firmware first.The same can be downlaoded from site

http://software.cisco.com/download/release.html?mdfid=282749266&flowid=46246&softwareid=282074288&release=9.4(1)&relind=AVAILABLE&rellifecycle=&reltype=latest

regds,

aman

View solution in original post

Aman Soi · ‎03-23-2014