9951 IP Phone Video support on CUCM 7.1.3

[Chris Tolley]

According to this-

http://www.cisco.com/en/US/products/ps10677/index.html

The Cisco unified video is supported on CUCM 7.1.3 or later. I installed a 9951 IP Phone with the camera but it does not

show the camera. Unfortunatly the docs for the phone seem to indicate the Camera is not supported. Has anyone worked

on this issue?

[Rob Huffman · Accepted solution]

Hi Chris,

This bug was provided recently by Marcel

CSCtf17163            Bug Details

Add videoCapabilities & ciscoCamera for 9971 and 9951  Phones

Symptom: Cannot enable video capability or ciscocamera  for 9971 and 9951 phones Conditions: Config item  missing from phone config page Workaround: Install a  device pack that has these changes.

Fixed-In http://tools.cisco.com/Support/BugToolKit/images/Field%20Definitions.html

7.1(4.98000.159)

7.1(4.99061.2)

7.1(4.98000.164)

7.1(4.98000.169)

7.1(3.33024.1)

7.1(5.10000.12)            

Cheers!

Rob

[Chris Tolley]

Hi Rob,

Thanks for the reply. I just upgraded to 7.1.3.32900-4 which I had thought was the most recent 7.1.3 release. I dont

see

CSCtf17163

listed in the readme though.

[Chris Tolley]

Ah, device pack. Gotcha.

Thanks!

[Chris Tolley]

Hi Rob,

I installed the 7.1(3.33024.1) device pack and I'm all set. Thanks for the help!

[evandro.nunes]

Hi Chris,

I'm having some issues with Video support on CUCM 7.1.3.

I had the same issue that you had and i had to upgrade the device pack for CUCM 7.1.3 recognize the Video Camera on 9951.

Now when i press Video Preview softkey on the phone, the video has just been showing me a black image.

Do you know if i must configure or enable any service to the Video Camera on 9951 work fine ?

Regards,

[Chris Tolley]

After I had installed the device pack, I was able to goto CM Administration > Device > Phone, under Product Specific Configuration Layout I was able to enable Video Capabilities (which was not available prior to the device pack install).

[evandro.nunes]

Chris,

Thank you for your reply.

The same thing happened to me, but after i enabled Video Capabilities (which was not available prior to the device pack install), the Video has just showed to me a black imagem when i pressed Video Preview softkey, it hasn't been working fine.

Has your camera worked fine after you enabled Video Capabilities  ? Do you know if is necessary an especific switch model to support IP Phone 9951 with Video Camera ?

I've been using WS-C3560-48PS.

Kind Regards,

Evandro

[Chris Tolley]

I dont know specifics about switch compatability.

Also check in the Devices > Phone to see if Cisco Camera and the USB ports are enabled.

On the 9951, press the gear button and select accessories and see if the camera is there and if so

check the details.