9951 video call

[fossilev700]

I cannot initiate a video call with a 9951. The 9951 can display video if the remote side such as a CUPC soft phone initiates a video call but there is no soft key or programmable feature button to initiate a video call. I have loaded 9.0.3 sip-9951 same issue. I have enabled video globally with the enterprise defaults and at the device level.

thanks,

Chris

[Matthew Kaufman · Accepted solution]

Hi Chris,

Have you verified that all of your 9951 phones are at the 9.0.3 firmware level?  I have seen cases where this could cause problems.

--Matt

[fossilev700]

The issue was the firmware the phone some of the phones were on 9.0.1 and others 9.0.2 once we loaded 9.0.3 the issue resolved.