9971 default line selection

[toontech2000]

I have PA's who have multiple line's on their phones to answer call of their managers.

If their manager is not there, they would pickup on his behalf to take a message. when they pickup their line selection remains to be the managers line, so when they next make a call it appears as if it's coming from the manager.

how can we set it to default to the users Line1?

thanks                  

PS. we are using CUCM 8.6

[Carlo Poggiarelli]

Hi.

I guess they have a shared line with their manager, so you can configure their first line as private line and the second as shared line with the manager.

HTH

Regards

Carlo

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"The more you help the more you learn"

[Rob Huffman]

Hi there,

I'll just add a note to the good tips from my friend Carlo (+5)

It sounds like this Firmware bug/enhancement

With 89XX/ 99XX phones the line focus remains with last used line

CSCtb41806

Symptom:

89XX and 99XX phones have different behaviour than 79XX phones  in selecting

lines when going offhook to initiate a new call.

79XX always selects the first line configured

89XX/99XX always selects the last used line

Conditions:

89XX/99XX phones with mutiple lines and configured

Known Fixed Releases:

(2)

9.2(0)MN0.279

9.2(4)

Cheers!

Rob

"May your heart always be joyful
And may your song always be sung
May you stay forever young " 

- Dylan

[Carlo Poggiarelli]

Rob, I think you have a dedicated link to the Cisco bug DB

+5 my friend

cheers

Carlo

Please rate all helpful posts

"The more you help the more you learn"

[Rob Huffman]

Hey Carlo,

I wish buddy (same tedious process)

Cheers!

Rob

"May your heart always be joyful
And may your song always be sung
May you stay forever young " 

- Dylan

[toontech2000]

Thanks, i've implemented this as a temp solution. With regards to 'known fixed releases', is this a software version for the phone itself or call manager version?

if for the phone - how do i get my phones to download this version? do i need a new device pack?

Thanks.