9971 phone is Partial Registered on CUCM 8.5

[Michael Papenhagen]

Hi,

we have one 9971 SIP Phone that is Partial Registered on CUCM 8.5. Why and what does it mean? The telephone seem to work without any problems. All other phones 9971 / 7971 are Registered with CCM.

Who have an idea?

Michael

[Gordon Ross]

I've seen this on 79xx series phones too on CUCM 8.0

No idea what it means !

A reboot of the phone usually clears it.

I gave up worrying about it...

GTG

[Michael Papenhagen]

No luck with a reboot. Yesterday I switeched to sip9971.9-2-1 but also without luck...

Michael

[Joseph Martini · Accepted solution]

Partially registered means that not all lines on a SIP phone have registered.  If you have added a line to the configuration of the phone in call manager and the phone isn't accepting it's configuration file (ITL update failed in the status messages on the phone) the phone will only be registering some of the lines that are configured in call manager leading to that status.

[Michael Papenhagen]

Now it works. It was a Line on a AddOn Module that not exists.

Thank for your prompt reply.

[Gordon Ross]

Hmm. Sorry, but I'm not totally buying that.

I've seen this occur on phones where they're config hasn't changed...

GTG

[djr123games]

Thanks Joe,

That method worked for me.

I removed a non existent line, and it re-registered fully!

Thanks again

[cogden]

In my case, it was because the 8851 had the incorrect Phone Button Template configured.

There was a phone button template that was for an 8851 with a KEM assigned, but this phone did not have a KEM!

After correcting the template and applying the config - phone registered normally.

Chris

[shafeinabil]

we had wrong DHCP option 150 wrong IPs for old call manager, we fixed the right IPs and TFTP was going to correct server and got correct matching phone info, phone came fully registered