08-06-2015 02:07 PM - edited 03-17-2019 03:54 AM
The 9971 which has two DN's is randomly auto dialing from the 2nd DN. It always dials the speeddial. Nothing that I know of triggers it.
I notice that the highlighting on the phone randomly highlights the different DN's and then occasionally dials the only speed dial programmed on the phone.
It may not do it for a few days and then does it 2 or 3 times in a 15 minute period.
Solved! Go to Solution.
08-06-2015 06:55 PM
08-06-2015 06:55 PM
Hi,
Try to do factory reset. If didn't work, upgrade phone firmware
08-06-2015 07:16 PM
Hi John,
There was a bug opened for this issue on 99XX , however it should be fixed in the version you are running
https://tools.cisco.com/bugsearch/bug/CSCuf13779/?reffering_site=dumpcr
If only one phone is affected you can try a factory reset as suggested by Mohammed, else you should contact TAC for further investigation.
Manish
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