9971 video not working

[tato386]

I have three 9971 phones all registered to the same CUCM.  They all have the same firmware and as far as I can see all three have the same settings include video enabled, etc.  However, one of the phones cannot place video calls. The camera is working because I can see myself when I test it but it doesn't work when I call the other 9971s.  What can I look for here?

Thanks,

Diego

[Andrew Skelly]

I have run in to this issue before and the fix was to remove the camera and reseat it.

[tato386]

Worth a shot.  I'll try it and let you know.

Thanks

[tato386]

Well I removed the camera from the non-working phone and installed on a working phone and it worked. Moved back to "bad" phone and still no go. Factory reset of bad phone did not work either. I am going to delete the phone and recreate using a working phone to see if that helps.

Thanks
Diego

[Dennis Mink]

are these phones in the same devicepool and region that has video bandwidth allowed between phones?

[tato386]

The problem phone is in a different pool but I moved it into the same pool with the working phones and it did not make a difference.  Thx

[Dennis Mink]

in that case dont waste too much time on it and RMA it, so it can be replaced under maintenance

[tato386 · Accepted solution]

I removed the phone from CUCM, did factory reset and after adding back in it is working.  

Thanks all,

Diego