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AA CUE Directory assistance

Level 1
Level 1

Hi Everyone,

I have

Cisco IOS Software, 2800 Software (C2800NM-SPSERVICESK9-M), Version 15.1(4)M3, RELEASE SOFTWARE (fc1)

Technical Support:

Copyright (c) 1986-2011 by Cisco Systems, Inc.

Compiled Tue 06-Dec-11 16:21 by prod_rel_team

ROM: System Bootstrap, Version 12.3(8r)T7, RELEASE SOFTWARE (fc1)


------------------ show software versions detail ------------------

Cisco Unity Express version (7.0.6)

Technical Support: Copyright (c) 1986-2008 by Cisco Systems, Inc.


Name: Installer (

Desc: Installer application

   id: a0fb9f0a-fa5c-4b21-a64c-0cb9d6379573

Type: (installer)

Name: Thirdparty (7.0.6)

Desc: Service Engine Thirdparty Code

   id: a3442277-7890-4782-9e6b-9d19efc1e0d8

Type: (application)

Name: Bootloader (Primary) (2.1.14)

Desc: Service Engine Bootloader

   id: 13b08c00-19f7-4b81-97c7-f1d7fb7a8fd5

Type: (bootloader)

Name: Infrastructure (7.0.6)

Desc: Service Engine Infrastructure

   id: a36e1be1-ce8a-4f53-ace7-1844262aa0b9

Type: (application)

Name: Global (7.0.6)

Desc: Global manifest

   id: edceaf0b-a890-4045-9086-5452fac85eba

Type: (application)

Name: GPL Infrastructure (7.0.6)

Desc: Service Engine GPL Infrastructure

   id: 9f112eb1-6f58-4dd4-8faa-8530467af3b9

Type: (application)

Name: Voice Mail (7.0.6)

Desc: Voicemail application

   id: 8e7823e2-0e92-4470-8860-653246345f9d

Type: (application)

Name: Bootloader (Secondary) (

Desc: Service Engine Bootloader

   id: 9d7b26fb-21b2-416e-8b65-425c2f8da5d8

Type: (bootloader)

Name: Core (7.0.6)

Desc: Service Engine OS Core

   id: 430f25f9-0fed-48a4-b362-823937138501

Type: (application)

Name: Auto Attendant (7.0.6)

Desc: Service Engine Telephony Infrastructure

   id: e3db91b0-f47d-460c-ad22-65001a5d45a9

Type: (application)


Name: CUE Voicemail Language Support (7.0.6)

Desc: Languages global pack

   id: e2e81cc6-39b5-47e1-9f83-b83c897fc50c

Type: (plug-in)

Name: CUE Voicemail US English (7.0.6)

Desc: English language pack

   id: 27e5e2ab-1622-4c02-8a0a-cfad0d932148

Type: (plug-in)

I have cobbled together two CUE scripts.  They have validated and "work" on the AA but I need help with the following problems

1.  when the scripts to directory portion the caller cannot interrupt the sequence.  I would like to add and option after the entry where the caller can press "1" to dial the number.

2. once the directory has finished the script just hangs up the phone.  I would like it to default back to operator...ext 890

1 Reply 1

paolo bevilacqua
Hall of Fame
Hall of Fame

CUE scripting, as any other programming, requires patience in writing and debugging.

In my opinion that's asking too much for something that need to work quick and may be changed often.

So I wrote an "universal AA" CUE script that supports the most common requirements, including what you mentioned, with only parameters configuration.

It can be acquired at