AA issue with DN range 0001-0999

[tomearley]

Greetings.  I have inherited a Dial Plan where the entire DN range of 0001-0999 has been assigned to active users.  I have an Auto Attendant set up and there is a "dial 0" for Operator prompt so all inbound callers who wish to dial any extension that begins with a "0" are automatically routed to the Operator.  I am hoping for ideas on a workaround for an issue?  Many thanks-

Tom

[Rob Huffman]

Hey Tom,

What are you running for VM Unity, Unity Connection? (version)

Cheers!

Rob

[tomearley]

Hi Rob-  Unity Connection 8.5.1.  Thanks!

[Rob Huffman]

Hi Tom,

Is there any possibilty of changing the Caller Input on this Call Handler to ignore 0

and change the operator setting to another unused number?

Cheers!

Rob

[Chris Deren]

Or change the 0 option under caller input to be UNLOCKED, this way it will attempt to collect more digits and will only go to 0 option after no other digits are input.

HTH,

Chris

[tomearley]

Chris,

Option 0 is currently Unlocked and "Wait for Additional Digits" is set for 1500 ms for this Operator Call Handler. The issue is that Inbound callers are prompted to choose either 4 extension [DN] or to press 0 for Operator. All callers choosing a DN in the 0001 - 0999 range are sent straight to the Operator.  Thoughts?

Thanks!

Tom

[tomearley]

Thanks Rob.  You are suggesting changing the Operator prompt from 0 to another number correct?

[Rob Huffman]

Hi Tom,

That was my initial thought

Change the caller input to something like 7 (anything with no overlap in the dial plan)

and redo the greeting to reflect the change.

Cheers!

Rob

[btmulgrew]

hi, what about using 2 options at the top level ch:

press 0 for operator

press 1 to be prompted for extension

pressing 1 drops the caller into an aa ch which has a greeting of 'please enter extension of person you wish to call'

hth

Sent from Cisco Technical Support iPad App

[Chris Deren]

That will work just fine.

Chris

[tomearley]

Chris,  Is there a way to make interdigit timeout to make this work?  Users refuse to use two step call handler.

[Chris Deren]

Yes, if you make the "Ignore Additional Input (Locked)" unchecked for the 0 caller input option, UCON will either transfer the call to the defined destination or if more than one digit is entered route to the extension.

Chris

[tomearley]

Thanks again Chris for your help here.

Tom

[tomearley]

Thanks for the great suggestion!  I appreciate your help.

Tom