10-16-2012 10:55 PM - edited 03-16-2019 01:43 PM
Hi
Does anyone have a clear understanding of when the statistics collect on a hunt group logs an abanonded call?
When an agent just hangs up immediatley?
0 seconds call time/stats?
Cheers
10-17-2012 05:31 PM
When a caller hangs-up while in queue.
If showing 0 seconds something else might be happening.
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