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ryabutler
Beginner

Access to the Product Upgrade Tool?

Hi,

I have a question about access to the Product Upgrade Tool (PUT).

I know that if you have UCSS with your contract you have access to PUT.

Is UCSS required to use PUT?  Or can I have a standard smartnet (for CUCM servers) and still gain access to PUT?

The ordering guide isn't explained nicely, so I'm looking for a better less-confusing explanation.

What requirements are needed to gain access to PUT?

Thank you!

-rya

1 REPLY 1
Rob Huffman
Hall of Fame Community Legend

Hey Rya,

You will need SASU contract support at a minimum

Cisco Software Application Support plus Upgrades (SASU)

Provides all of the same features as SAS plus major  software application upgrades. Upgrades provide a richer feature set and  improved performance and efficiency.

http://www.cisco.com/en/US/products/svcs/ps3034/ps2827/ps2993/serv_group_home.html

You can send an email to determine your access rights to PUT (see below)

From the PUT Q&A

9.) What is required to obtain access to the Product Upgrade Tool?

Only registered users with a Cisco.com account and contract entitlement can use this tool. If you are unable to access the Product Upgrade Tool, send an e-mail to cs-support@cisco.com with the keyword PUT-ACCESS in the subject line of the e-mail. Be sure to include your CCO userID and applicable contract number.

http://www.cisco.com/en/US/customer/applicat/upgradet/applications_qandas.html#rt9

Cheers!

Rob

"Always movin' ahead and never lookin' back" - Springsteen

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