active and in-use butsh license status application voicemail disabled.

[rakeshhari]

Hi,

I  am having a cisco ISM-SRE-710-K9 with unity express 8.6 running on it. While verifying the licence I saw there is a VMIVR-VM-MBX active and in-use butsh license status application

voicemail disabled.  I am geting voice mail poilet number in busy.

Can any one please guide me how to activate these ports.

STS-CUE#

License Store: Primary License Storage

StoreIndex:  0  Feature: VMIVR-IVR-SESS                    Version: 1.0

        License Type: Permanent

        License State: Active, In Use

        License Count: 2 /2

        License Priority: Medium

License Store: Primary License Storage

StoreIndex:  1  Feature: VMIVR-VM-MBX                      Version: 1.0

        License Type: Permanent

        License State: Active, In Use

        License Count: 5 /5

        License Priority: Medium

License Store: Primary License Storage

StoreIndex:  2  Feature: VMIVR-PORT                        Version: 1.0

        License Type: Permanent

        License State: Active, Not in Use

        License Count: 2 / 0

        License Priority: Medium

License Store: Evaluation License Storage

StoreIndex:  0  Feature: VMIVR-VM-MBX                      Version: 1.0

        License Type: Evaluation

        License State: Inactive

            Evaluation total period:  8 weeks  4 days

            Evaluation period left:  8 weeks  3 days

        License Count: 600 / 0

        License Priority: Low

License Store: Evaluation License Storage

StoreIndex:  1  Feature: VMIVR-PORT                        Version: 1.0

        License Type: Evaluation

        License State: Inactive

            Evaluation total period:  8 weeks  4 days

            Evaluation period left:  8 weeks  4 days

        License Count: 60 / 0

        License Priority: None

License Store: Evaluation License Storage

StoreIndex:  2  Feature: VMIVR-IVR-SESS                    Version: 1.0

        License Type: Evaluation

        License State: Inactive

            Evaluation total period:  8 weeks  4 days

            Evaluation period left:  8 weeks  4 days

        License Count: 60 / 0

        License Priority: None

STS-CUE# sh license statu

STS-CUE# sh license status app

STS-CUE# sh license status application

voicemail disabled, ivr session quantity (2) is equal to or exceeds available ports (2)

ivr enabled: 2 sessions

STS-CUE#

[Rob Huffman · Accepted solution]

Hi there,

It looks like you are seeing this issue;

Note  Each IVR session consumes one port and thus reduces the number of ports  available for use by voicemail or auto-attendant applications. Please  carefully consider how many IVR session licenses you need and only  install or activate licenses for that number of IVR sessions.

If  the number of IVR session licenses is greater than or equal to the  number of ports, then voicemail and auto-attendant applications will be  disabled due to the lack of available ports. The show license status  application command will indicate this condition by stating the error  message "voicemail disabled, ivr session quantity (x) is equal to or  exceeds available ports (Y)" where X is the number of IVR sessions and Y  is the number of ports. To change this condition, either reduce the  number of IVR sessions via the command license activate ivr sessions N  (where N is less than the number of ports and may be zero to deactivate  all IVR sessions), or remove the IVR session licenses, or add more port  licenses, and then issue the reload command.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/Licensing/Using_CSL.html#wp1065047

Cheers!

Rob

"Every fool's got a reason to feelin' sorry for himself" - Springsteen

[rakeshhari]

Thank you very much My friend.....   It is working now...

STS-CUE# no license activate ivr sessions 2

STS-CUE# sh license status application

voicemail enabled: 2 ports, 2 sessions, 5 mailboxes

ivr disabled, ivr session activation count has been set to zero

STS-CUE#

[Rob Huffman]

You are always welcome my friend

Cheers!

Rob

"Every fool's got a reason to feelin' sorry for himself" - Springsteen