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Add ability for any phone to pickup an incoming call to the operator

TGettle0001
Level 1
Level 1

Hi all,

I am new to managing the phone system and my boss would like the ability to pickup a call that comes into the main line from his phone. Currently his phone does not ring when an icoming call comes in and he does not want it to. I am using cucmbe to manage the system and 7940 and 7960 phones. Any help would be extremely appreciated.

Thanks

1 Accepted Solution

Accepted Solutions

William Bell
VIP Alumni
VIP Alumni

Terry,

You can accomplish what you need to do with the Call Pickup feature.  Check the following links:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucmbe/admin/7_1_2/ccmcfg/b03cpkup.html#wpmkr1044902

http://www.cisco.com/en/US/docs/voice_ip_comm/cucmbe/admin/7_1_2/ccmfeat/fscpickg.html#wpxref30558

HTH.

Regards,
Bill

Please remember to rate helpful posts uses the stars below.

HTH -Bill (b) http://ucguerrilla.com (t) @ucguerrilla

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