Adding 7800 Phones on CUCM 8.6/9.1

[fodermat]

Hi folks,

We just bought a brand new 7821 Phone and wanted to test it internally in our labs.

We´ve downloaded the COP file mentioned in the Release Notes (cmterm-78xx.10-1-1-9.cop.sgn), restarted TFTP Service, even restarted the Server, but there is still not a single 78xx phone type showing up under the Phones list.

We have tested with the following versions:

8.6.2.20000-2

9.1.1.20000-5

The release notes state it should work with versions 8.5+.

Am I missing something? Do we need an additional package to make it work?

Thanks

Javi

[Jaime Valencia]

The device pack will update all other phone FW version it contains, whether you like/want it or not, your only option is to take a screenshot of what you had, then install the DEVpack, go to the device defaults to change it back, then do the cluster reboot.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

[Alfredo Naranjo]

Hi Manish, 

I have to prepare Device Pack for CUCM 9.1.2.10000-28, I think that I have to use this one:

Cisco Unified Communications Manager 9.1(2.11012) Device Package - Compatible UCM Version: 9.1
Release:	9.1(2.11012)
Release Date:	04/Nov/2013
File Name:	cmterm-devicepack9.1.2.11012-1.cop.sgn
Size:	889.11 MB (932301220 bytes)
MD5 Checksum:	c7169244bef906d356fd7bf02d276ca5

But I have a question

Do I need to install firmware for 78XX series too?

regards.

[Manish Prasad]

No this device pack will have 78xx firmware file as well , check the readme link for this dev pack.

http://www.cisco.com/web/software/282074299/107387/cmterm-devicepack-9_1_2_11012-1_Readme.pdf

[Alfredo Naranjo]

I am going to read it.

Thank you so much guys!!!

[Aman Soi]

No.

Firmware is not required.

regds,

aman

[heba00001]

hi 

i have the same  problem and  same  version , what happen with you ??, did you install the releas 9.1(2.11012) , and the problem of the registraton of 7821 ip phone solve without installation of frimware for 78XX series also in your cucm , please i need your advice and the steps that you did , thank you.

[Jaime Valencia]

The DevPack already contains FW for the new devices, read the README for instructions on how to install it

[Mohammed Idris]

today I tried downloading the device pack and I got error message saying the file is not available for the download. Any idea what the issue is?

[heba00001]

hi Mohammed 

that time when i try to download the file i got massage that i need service contract registered under my profile to downloaded , so i ask my network administrater to downlouded for me .

regards 

heba

[Placide Lysias NJAMI]

Hi Sir,

We just buy a Cisco UC540  with  CUCM 8.6 (see the cli output below). We need a support for IP Phone 7861

UC540#sh telephony-service
CONFIG (Version=8.6)
=====================
Version 8.6
Max phoneload sccp version 17
Max dspfarm sccp version 18
Cisco Unified Communications Manager Express

1. So how do we install the   cmterm-devicepack8.6.2.25126-1.cop.sgn    Device pack File ?  (I started the download now)
2. How to we install the phone ?

[Manish Gogna]

Hi,

The product that you have bought is used for CUCME ( callmanager express ), CUCM is built on MCS or UCS servers. Your UC540 is running CUCME 8.6 which does not support 78XX series of IP phones as per the following

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/requirements/guide/cme86spc-htm.html

You will require CME version 10.0 for supporting 78XX IP phones, please check the following

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/requirements/guide/cme10spc.html

HTH

Manish

[Placide Lysias NJAMI]

So sir, can i install CME 10.0  on my  UC540 system ?

If yes, please give me the steps to do it.  (I hope so, we already have the IP Phones !  )

bellow the IOS release :

Cisco IOS Software, UC500 Software (UC500-ADVIPSERVICESK9-M), Version 15.1(4)M6, RELEASE SOFTWARE (fc2)

Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2013 by Cisco Systems, Inc.
Compiled Thu 14-Feb-13 10:17 by prod_rel_team

[kfbaluyut17]

Hi Manish,

I have a similar problem. From our devices, we already have some of the 88XX series (8831, 8841, 8851, 8861), but we need the 8845 firmware. Do I still need to install the whole device package for all of the 88xx series or do i just need the 8845 firmware now?

Thanks in advance for your reply. Thanks!!

Kenneth

[Deepak Rawat]

Well if you already have 88XX series (8831, 8841, 8851, 8861) phones running in your environment then that means the required Device Package is already installed on CM. Simply proceed with installing the 8845 FW and you should be good.

Regards

Deepak