I've recently setup a CUCM server, which has an H.323 trunk to an Avaya system, which is where all outbound calls exit from. My Cisco IP phones work fine if the user places a call. However, they are not able to go into their call history and hit redial for any external calls. The reason is because the call history only shows the area code + 7 digit number. For them to make an outbound call, they need to dial 9 first.
How can I have the 9 show up in their recent calls?
Example: the user hits recent to see missed calls and the number shows as 212-256-1234, but to make the call, the user needs to dial 9-212-256-1234