The answer to that depends on if you want the caller to dial a specific user and then have options (i.e., you call John but have the option to leave a message for Jane or John, etc) or if you want the caller to dial a generic number (not specific to an individual user) and then have options.
Let's look at both. Option 1 - you call John at x1234 but have the option to leave a message for John or, alternatively for Jane.
First, both John and Jane need to have an existing voice mailbox. In this case specifically, John's mailbox need to have extension 1234 associated with it. The behavior would be as follows:
Outside caller dials John at 1234 and is forwarded to VM. John's standard greeting is recorded as (example), "Thanks for calling. If you'd like to leave a message for Jane, press 1 now or remain on the line to leave a message for me."
To make this happen, you configure the Caller Input options directly on John's voice mailbox. In this example, you would configure Caller Input of 1 to go directly to the greeting for a subscriber (Jane). If the caller does not press 1 then they are prompted to leave a message which goes directly into John's mailbox.
Option 2 - you call a generic extension (i.e., not directly tied to John or Jane) and receive options to leave a message for John or Jane. In this case, you would create a CTI Route Point in CUCM and assign the generic extension as a DN (with call forward all to VM) and assign the appropriate VM profile so the call can be forwarded to Unity. In Unity, you would create a Call Handler and assign the generic extension directly to the Call Handler (could also be a routing rule but I prefer assigning extenions directly to Call Handlers). Again, both John and Jane need to have an existing voice mailbox.
The basic call handler configuration would be to provide Caller Input options to route Caller Input of 1 to go directly to the greeting for a subscriber (John) and Caller Input of 2 to go directly to the greeting for a subscriber (Jane). You would also need to record the greeting for the Call Handler (via the Media Master or CUGA) to provide the caller with the appropriate options. The behavior for Option 2 is as follows:
Outside caller dials x1313 and the call is routed directly to VM (via CTI Route Point). The caller hears the greeting for the Call Handler x1313 which says, "Thanks for calling Acme Corporation. To leave a message for John, press 1. To leave a message for Jane, press 2."
Should be pretty straightforward. Just respond if you need further guidance.
Hailey
Please rate helpful posts!
