After Work options

[markspriggs]

I want to be able to be able to assign options for after work (ie. call wrap up, customer comment form, responding to customer email, etc...) so that I can categorize call time. I have checked all the documentation and haven't found any. Thanks.

We are running CCM 4.1.

[thisisshanky · Accepted solution]

Mark,

Are you using IPCC as well ? Wrap up codes are available in IPCC 5.0

[markspriggs]

I do use IPCC, but it is 4.0. So it isn't available in the pre-5.0 version?

[thisisshanky]

The codes are definitely not available in 4.0, but i also hear from IPCC mailer lists that it will be available in IPCC 4.1 (that works with windows version of CM) and IPCC 4.5 that works with Callmanager versions 5.x.

Also please ignore the previous post i said about IPCC 5.0.

Both IPCC versions 4.1 and 4.6 are planned for end of 06 released pretty soon.

[markspriggs]

Thanks, I appreciate the information.

[calmichael]

Out of curiousity, what mailer lists are there for IPCC?

[markspriggs]

Did these releases include reason codes? I am trying to assess if an upgrade would be worthwhile to my organization.

[Rob Huffman]

Hi Mark,

These releases (4.1 and 4.5) did not include Wrap-Up reason codes :( Still only in 5.0 Have a look at the following docs;

IPCC 5.0 SRND

http://www.cisco.com/application/pdf/en/us/guest/products/ps1846/c1609/cdccont_0900aecd80676ee5.pdf

IPCC 4.5 SRND

http://www.cisco.com/application/pdf/en/us/guest/products/ps1846/c1609/cdccont_0900aecd804273a4.pdf

IPCC 4.1 SRND

http://www.cisco.com/application/pdf/en/us/guest/products/ps1846/c1609/cdccont_0900aecd805fee5e.pdf

Hope this helps!

Rob

[markspriggs]

Thanks, this was VERY helpful.