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Agent desktop on win7

carl-voicenet
Level 1
Level 1

Hi,

We have an IPCC Express server running ver 7.01 and Agent Desktops running ver 6 on XP Machines.

We are now rolling out win7 PC's and need to run the agent desktop software on them.

We downloaded the new 7.62 ver but had a dll issue on win7. This wasnt installed on the CAD server first though.

I have the following questions:

Will ver 7.62 run on win7?

Will ver 7.62 run on win XP?

Will ver 7.62 run on the CAD win23k server?

I've gone through the release notes and cant find anything regards Win7 devices..

Thanks in advance..

T.

2 Replies 2

Clifford McGlamry
Spotlight
Spotlight

You cannot download an install CAD outside IPCC Express.  The stand alone version of CAD is for IPCC Enterprise and cannot be used with Express.  You cannot upgrade the CAD version outside of of a UCCX installation or service pack installation. 

The compatibility matrix for UCCX can be found here:  http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

If you want to run Windows 7 on the workstations, you'll need to upgrade UCCX to version 8.  UCCX 7sr5 will support Windows XP and Windows Vista, but not Windows 7. 

Cliff

Ok that makes sense.. Whats involved with  the upgrade from 7 to 8? Is it compatible with cucm6 ?