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Alert internal caller if internal recipient is already in a call

KK_AAI
Level 1
Level 1

Using CUCM 12.0.1, BE6K, is there a way to have an alert display on an internal callers screen if the internal recipient is already in a call?

 

Thanks!

1 Accepted Solution

Accepted Solutions

Jaime Valencia
Cisco Employee
Cisco Employee

No, there is no visual/audio indication, unless you configured the CFB in CUCM and in CUC to play that specific greeting stating they're on another call.

Aside from that, you'd need to use presence enabled directories to find out, prior to placing the call.

HTH

java

if this helps, please rate

View solution in original post

1 Reply 1

Jaime Valencia
Cisco Employee
Cisco Employee

No, there is no visual/audio indication, unless you configured the CFB in CUCM and in CUC to play that specific greeting stating they're on another call.

Aside from that, you'd need to use presence enabled directories to find out, prior to placing the call.

HTH

java

if this helps, please rate