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Beginner

alerting name and number not displayed while on call waiting

Hi,

We are facing an issue with Cisco 7965, if a user is on a call, and if anybody calls him, he can't see calling party name and number untill he answer the call, that is alerting name not displayed while he is on another call, only an orange light on the second line. As soon as he answer the call he can see the name and number. This issue is not there if his phone is idle.

 

Phone - B on a call

Any phone calls Phone-B, phone-B can't see the alerting name and number of the caller, untill phone-B answer the calls (this issue happens only when phone-B is on another call, ie on call waiting)

2 REPLIES 2
VIP Advisor

Re: alerting name not displayed while on call waiting

Whats sysyem.is this on and what phone type?
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Beginner

Re: alerting name not displayed while on call waiting

The user using 7965 model phone and CUCM version 11.5.1

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