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All outgoing calls going on hold as soon as call answered

NIGEL PAYNE
Beginner
Beginner

Hi

Hopefully someone out there knows the quick answer to this

I have a user with a Cisco 7965 phone and a 7914 port expansion module

The user reports that each time they place an outgoing call ( internal or external ) it immediately goes 'on hold' immediately after the called party answers

The user then just presses 'Resume' and all is OK

The version of CM is 7.1.5.33045-3

The users phone has FW level :- SCCP45.9-3-1SR2-1S

Is this simply a firmware bug

As this FW level is set across all 7965s in enterprise I would not have thought so ?

2 Replies 2

Hi Nigel.
Does the ip phone behave correctly if you remove the expansion module and its configuration?

Let me know

Regards

Carlo
Sent from Cisco Technical Support iPhone App

Please rate all helpful posts "The more you help the more you learn"

Your doubt may be correct

Also I think it is fw issue

Regards

Haitham

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