All phone sets in the group should be tied together to allow anyone to answer anyone else's phone.

[rohan.sabharwal017]

Hi, 

I am working on client and the user requires:  All phone sets in the group should be tied together to allow anyone to answer anyone else's phone.

918-5216, 918-5696, 918-5689, 918-5023, 369-8257 & 777-2035

the main number should be 369-8257.

Working on System version: 9.1.2.14900-14

What should be done for this please advise

Any help would be appreciated.

[m.batts]

Have you tried call pickup groups?

[rohan.sabharwal017]

Yes, I tried. 

I took a random number : 4006 with name RS and created a call pickup group without partition

then I put the selected RS as call pickup group in each directory number given in the list.

But I am not sure that this Call pickup number should be a random number like my year of birth : #1991

or it should be some unassigned Directory number?

I selected a random number as 4006 and when I tried to call a number like this 918-5216, the call was not answered by the user(user was not on his desk) and directed to unity(not received by any one else)

So I am not sure if I did everything correctly or made any mistake

Not sure how to test it

Please advise

[m.batts]

Call pickup number just has to be unique so should be fine.

For call pickup to work they need to press the call pickup button.Its not automatic , you need to tell the users how this works.

[rohan.sabharwal017]

In call pickup group

I had selected "audio n video alerts "

So I guess if I call user A then it should also be seen on the screen of user B if they are in same call pickup group. Correct?

This all should be displayed without pressing any button. Please correct me if I am wrong. 

[m.batts]

This is correct , however someone still has to press the button , or more importantly they need to know they need to press a pickup a button.

[Rob Huffman]

Hi Rohan,

Just to add one other reference to the great thoughts from Mark (+5). You may want to configure Call Pickup Notification for this group so they can tell when one of their group members are getting a new call that needs to be picked up;

Call Pickup Notification

The Call Pickup Notification feature provides an audio or visual, or both, notification on Cisco Unified IP Phones when other members of a pickup group receive a call. Call Pickup Notification gets configured in three configuration windows for three types of settings: system, call pickup group, DN/phone.

• Service Parameters Configuration - The type of audio notification (beep or ring) to be heard when a phone is idle or busy gets set from the Service Parameters Configuration window. This setting becomes the system default.
• Call Pickup Group Configuration - The type of notification for each call pickup group gets configured from the Call Pickup Group Configuration window in Cisco Unified Communications Manager Administration. In addition to configuring the type of notification, you can configure the time, in seconds, to delay the audio and visual alerts after the call comes into that group. This allows the original called party a chance to pick up the call prior to the audio and/or visual alert being sent to the pickup group. See the Call Pickup Group Configuration.
  • To configure whether the notification will be audio or visual, or both, use the configuration settings in the Call Pickup Group Notification Settings section of the Call Pickup Group Configuration window. The notification gets sent only to the primary line of a device.
  • To configure the visual notification on the Call Pickup Group Configuration window, use the configuration settings in the Call Information Display For Call Pickup Group Notification section. This setting allows the administrator to have detailed calling party and/or called party information in the notification message. The display will contain the name of calling/called party if available. If not, the number will display. The visual notification comprises a message on the phone status line.
• Directory Number Configuration - This window provides fields where you can configure the audio alert setting for each phone. Configure the type of audio alert for phones by using the Pickup Audio Alert Setting. This lets users configure the type of audio alert to be provided when phone is idle or has an active call. See the Cisco Unified Communications Manager Administration Guide.

Keep in mind that call pickup notification can get sent to the other members of a pickup group only when a member of the pickup group receives an incoming call.

From;

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/9_1_1/ccmfeat/CUCM_BK_C3E0EFA0_00_cucm-features-services-guide-91/CUCM_BK_C3E0EFA0_00_cucm-features-services-guide-91_chapter_0111.html#CUCM_RF_C01660EF_00

Cheers!

Rob